The Value of Operational Intelligence at Wake Forest Baptist Health
How Wake Forest Baptist Health Leverages Real-Time Technologies to Optimize Resources and Streamline Workflows
The goal of Wake Forest Baptist is to provide the best quality patient and family-centered care to improve the health of those who live in the communities they serve, and to do this more efficiently and effectively to lower medical costs. One of the key initiatives at Wake Forest Baptist is to use real-time technologies coupled with process improvements to optimize resources, streamline workflows, and assist in creating the “Ultimate Patient Experience.”
In order to meet this strategic objective, Wake Forest Baptist established the Office of Enterprise Visibility. This office is responsible for the implementation of processes, supporting technologies, driving Service Excellence, Patient Safety and Satisfaction, Operational Excellence and Efficiency, and the Transformation of Healthcare Delivery (SPOT). As the result of this focus, Wake Forest Baptist has been recognized as having the most comprehensive implementation of real-time technologies in the healthcare industry.
Wake Forest Baptist has successfully implemented more than 50 use cases leveraging real-time location data. These use cases include asset management, temperature monitoring, wait-time management, infection control, patient/staff locating, milestones of care, and many more. Achieving breadth and depth of use cases is enabled through the execution of a specific vision and multi-year plan along with an enterprise-grade operational intelligence platform. The platform’s API’s are being continually utilized to develop additional integrations and several additional high-value applications.
The value of leveraging real-time technologies at Wake Forest Baptist is measurable and sustainable, accounting for more than $8 million in benefit – all in just the last 34 months. By automating temperature monitoring processes, Wake Forest Baptist is experiencing a savings of $970,000 per year. Additional benefits include asset management, which is providing a savings of $2 million per year, and an increase in staff productivity that is valued at over $2 million per year. Wake Forest Baptist has also been able to save $3.5 million by eliminating the need to purchase redundant systems and avoiding unnecessary costs. The staff at Wake Forest Baptist fully embraces the value of technology and incorporates it in their daily operations.
Looking back upon the project, Wake Forest Baptist is able to justify the effort and cost based upon the return already received, and is looking forward to even more value as the ROI continues to grow with each new use case being deployed.
“It is extremely rewarding to see our staff so engaged with technology. Every day they come up with new and innovative ideas on how to use sensory data to provide the ultimate patient experience.”
Conrad Emmerich, VP Clinical Operations, Wake Forest Baptist Health