Intelligent InSites


InSites Blog

Writing about healthcare, technology, operational performance, and enterprise-wide success.  Great insights with a pinch of humor (our blog posts are not yet reviewed by our legal team, but nor can we guarantee that you’ll agree with our sense of humor).

Dec 10

RTLS – Is It Still a “Nice-to-Have” or Is It Already a “Must-Have”?


Dec. 10, 2014

In the November issue of DOTmed News, Lisa Chamoff, DOTmed contributing reporter, asks the question – is RTLS: A ‘nice to have’ or a ‘must have’?

In the article, Marcus Ruark, VP or Products and Strategy at Intelligent InSites, gives his perspective on the question at hand:

“Healthcare systems are getting the opportunity now, and also it’s almost economically mandated that they look for ways to improve operational efficiency and at the same time improve patient experience. A few years ago, hospitals were very focused on electronic health records and the clinical side of delivering care. Now they’re getting a chance to address, more than ever, the operational side.”

The article mentions an enterprise-wide approach to RTLS by the Department of Veterans Affairs, which in 2013, entered into a five-year, $543 million contract to use RTLS for tracking assets, sterile processing and patient flow at more than 150 medical centers and seven outpatient pharmacies across the country.

They are now looking at expanding the use of RTLS to help them manage a range of clinical services, including finding wandering patients, streamlining emergency room workflows, and monitoring how often clinicians wash their hands.

The article also highlights the results achieved by two hospitals that are part of the Texas Health Resources health system, which uses Intelligent InSites’ RTLS software to streamline a gamut of operational processes. According to the “Real-Time Location System Tracks Staff, Patients, and Equipment, Reducing Costs, Improving Infection Control and Room Turnaround, and Generating High Satisfaction” report: “One hospital saved nearly $1 million on equipment costs in the first year, including $285,000 on rental equipment, $100,000 on budgeting for “shrinkage,” or purchasing more equipment than necessary when items go missing, and more than $600,000 in procurement-related expenses. The other, newer hospital, didn’t budget any money at all for shrinkage.”

As you can see, a clear ROI on RTLS investment already exists. We believe an RTLS
solution is a must-have for each healthcare organization who wants to drive
efficiency and reduce healthcare costs. What is your take on it?


Dec 01

How RTLS Helps Hospitals to Reduce Equipment Purchasing and Rental Costs

Joanna Wyganowska, PMP, Director of Marketing


Dec. 1, 2014

Scott Harlow, the former RTLS Manager of Environmental Services for the University of Virginia (UVA) Health System, spoke at the InSites Build 2014 conference on how UVA is using Intelligent InSites’ solution for Asset Management and Business Intelligence to make their operations more efficient.

UVA is using the InSites solution’s Business Intelligence application to help drive their purchasing decisions of medical equipment. In a large facility it can be difficult to know what amount of equipment is available and where it is located. Scott explains that once the Business Intelligence system was in place, the data they received provided valuable insight into the utilization of their equipment that can cost thousands of dollars per unit.

“What we have been able to consistently show in our hospital, is that we are only using 50 percent of our equipment.”

This was information that different units throughout the UVA didn’t realize as they would still request more equipment. “At the end of our last fiscal year, one of our units wanted to purchase 50 single infusion pumps.” “…we were only using 38% of this equipment type.” With the real-time asset utilization rates on hand, UVA was able to simply reallocate 50 of their 800 pumps to the unit in need. Being able to do that allowed them to use that budget somewhere else where it was more critical to them.

Along with using Business Intelligence to drive purchasing decisions, UVA is also utilizing the information to manage their rental inventory. They found that Business Intelligence showed their usage of rental equipment was sufficient for their needs, even when there was pressure to rent more equipment in case it was needed.

“We were able to show that over a six month period, even on the month of our most usage, we still had excess inventory.”

With Business Intelligence, UVA has been able to find new ways to generate the information to get what they need and show what they need. “If you don’t use business intelligence now, you should… It’s an incredible application.”

Watch this video to hear the University of Virginia RTLS story.

We here at InSites feel privileged to partner with the University of Virginia Health System on making healthcare more efficient.

Nov 26

Happy Thanksgiving from Intelligent InSites


Nov. 23, 2014

Our very best wishes to each of you as we celebrate the blessings of freedom, plenty, and the support and warmth of family and friends this Thanksgiving.

We would like to take this opportunity to express our gratitude to our Customers and Partners who share our passion for innovation to transform the patient experience.

Our work, together with you, provides more people with the gift of high quality and affordable care.

Thank You and Happy Thanksgiving!
Shane Waslaski, President and CEO
Intelligent InSites

Category:  News  |  Tags: 

Nov 24

Three Top Recommendations for RTLS Success

Joanna Wyganowska, PMP, Director of Marketing


Nov. 24, 2014

Scott Harlow, the former RTLS Manager of Environmental Services for the University of Virginia (UVA) Health System, spoke on best practices for RTLS systems at the InSites Build 2014 conference. Currently, UVA is using Intelligent InSites’ solution for Asset Management and Business Intelligence.

Coming from an administrative view, he lists the three top recommendations for RTLS success:
1. Hire the System Administrator before the system is installed
2. Develop the training plans for staff early in the process
3. Come to an agreement on RTLS system maintenance cycles

Watch this video to hear more about UVA’s best practices for RTLS implementation.

Nov 21

Join us for our Webinar on How to Optimize Asset Management Processes with RTLS Solution

Joanna Wyganowska, PMP, Director of Marketing


Nov. 21, 2014

Join us for our upcoming webinar on Wednesday, December 3, at 12:00pm-1:00pm CT.

During the webinar you will see how an RTLS-enabled asset management solution can help your hospital to better manage medical assets. Learn how to leverage PAR notifications to optimize your equipment levels so demand is met and unnecessary rentals are eliminated. During this webinar you will also discover how to conduct detailed analysis of equipment usage, helping you with effective equipment reallocation resulting in decreased capital purchases.

This is a free event, so don’t wait – register today:

In case you are unable to participate due to scheduling issues, please go ahead and register anyway. This will enable us to send you a follow-up email with a link to the webinar recording after the event.

Nov 18

Interoperability – a Key in Leveraging Technology

Shane Waslaski, President and CEO


Nov. 18, 2014

Recently, I attended the Becker’s Hospital Review CIO Strategy Roundtable held in Chicago where hospital CIOs and CEOs from across the country gathered to discuss pressing issues in the healthcare industry and to share successes with regard to health information technology (HIT). Among the many discussions, I noted wide agreement at roundtable sessions regarding the importance of the following:

1. Interoperability between HIT systems to fully leverage technology investments.

2. Purposeful data intelligence to make use of “transactional information” from technology

3. The use of automation and workflow to extract efficiency and improve the bottom line compared to the old world which often solved problems by adding more square footage.

4. Population health and the rise of Accountable Care Organizations are well underway and driving the need for powerful data analysis and business intelligence to assure financial success.

We are in the early stages of moving to a post-EMR world. As this is occurring, healthcare leaders are anxious to adopt business intelligence to move beyond anecdotal decision making with unrefined data.

Shane Waslaski
President and CEO of Intelligent InSites

Nov 11

Our Gratitude to Our Nation’s Veterans

Lou Wetzel, Talent Acquisition Manager


Nov. 11, 2014

On this Veterans Day, we would like to extend our gratitude to our Nation’s Veterans. We deeply appreciate all you have done and are doing to ensure the peace and freedom of our great nation.

As a Veteran myself, I feel honored to serve Veterans by enabling our government customers to provide better care for their patients that have served military service.

On behalf of our entire team at Intelligent InSites – thank you. God Bless America!

Lou Wetzel, Chief Master Sergeant, USAF (Ret.)

Oct 30

The Evolution of Monitoring Hand Hygiene Compliance

Dr. Eric Novack, Senior Medical Advisor at Intelligent InSites


Oct. 30, 2014

In the history of medicine, almost nothing has made a bigger impact on improving patient health and improving hospital safety than the simple act of washing hands.

As someone who spends a great deal of my time going in and out of the hospital, and in and out of patient rooms – we all think we do a really good job with hand hygiene, but in reality, I don’t think we are quite as effective as we think.

In recent years, there has been an explosion of alcohol hand dispensers around the hospital, but things happen – physicians and nurses get paged or called into another patient’s room, there is yet another urgent matter that needs our immediate attention. In this environment it doesn’t take much to potentially put patients, staff, and families at risk.

So how can we actually know how well we are doing with hand hygiene compliance?

Often times facilities will ask staff members to watch other employees, but that is neither sustainable nor generally effective. Most individuals, if they know they are being watched, will ultimately change their behavior, which is known as Hawthorne effect. This makes it difficult to know if these changes will continue once the observation period has ended and develop into positive behavioral patterns.

There is also another approach – giving patients a manual survey where they can check a box to indicate if medical staff interacting with them actually sanitized or washed their hands. Again, it can be useful for certain pieces of information, but there is most likely significant accuracy issues. Many patients – particularly older patients with cognitive problems, patients with significant pain, or patients who have family members talking to them in the room – may not see that a nurse or a doctor washed their hands and might document that incorrectly. Of course with different retrospective biases, opposite problems can occur as well.

Therefore, the question is: ‘What’s possible today when it comes to monitoring hand hygiene compliance?’

With the solutions powered by real-time location systems (RTLS) and other sensing technologies, healthcare organizations can now have a business intelligence dashboard that provides a real-time visualization of who is compliant, the percentage of time they were in compliance, and where the compliance varies.

With such a level of data granularity, there is potential of resistance. Some individuals might feel that this is going to turn into yet another way for hospital administration to penalize nurses and other staff, to bear down further on their physicians, and come up with reasons to make their life harder.

However, the reality is that by using automated hand hygiene monitoring technology, administrators will know where they truly stand and step back and look at the processes in an intelligent and accurate way. The data can, for example, bring our attention to a particular hospital room with a low compliance rate. It might turn out that a reason behind it is simply because the alcohol dispenser or sink was placed inconveniently – causing difficulty for healthcare workers to follow the hand hygiene protocols.

Ultimately, technology can lead to very simple solutions to improve the ability for healthcare workers to take care of patients safely and create the best healing environment possible.

Oct 24

We Are One of the Top 10 Best Places to Work in Healthcare

Shane Waslaski, President and CEO, Intelligent InSites

Insites Family Photo

Oct. 24, 2014

We are thrilled to be named #10 among the top ranked 100 Best Places to Work in Healthcare in 2014, by Modern Healthcare Magazine. Just as the healthcare providers we serve are driven to heal people, we are driven to heal the healthcare industry. It is our passion, courage and perseverance that draws us to this industry’s challenges – toward breakthrough innovations to realize safe, efficient healthcare operations and to deliver the highest staff and patient satisfaction for our customers. It is our commitment to this purpose that makes Intelligent InSites a great place to work and we are humbled to receive this top honor in the industry.

If you would like to get a glimpse of what makes our company an outstanding place to work, please read this article, published by Modern Healthcare:

I would also encourage you to visit our career website to see all the opportunities to join InSites

I have tremendous gratitude for the trust of our customers and the opportunity to transform this industry. Congratulations Team, this is the collective achievement of our daily focus and efforts to be a top place to work.

Deepest regards,

Shane Waslaski
President and CEO, Intelligent InSites

Oct 17

Join us for a Webinar: Preparedness for Pandemic Disease Through Operational Intelligence

Shelly Schulz, RN, Manager of Learning and Development

Ebola_infographic_2 copy

Join our webinar on October 22nd at 11:00am CT to hear how you can better prepare for and respond to a pandemic disease through Operational Intelligence. You will hear several examples of how Real-Time Location Systems (RTLS) –coupled with Business Intelligence and reporting– can support healthcare organizations in better risk management.

Discussed use cases will include:

1. Utilizing proximity and duration reporting in infection control
2. Monitoring hand-hygiene compliance
3. Automating temperature checks for refrigeration of medications, vaccines, blood, and other high value items
4. Other applications which leverage real-time information about the encounters between patients, staff, and equipment.

Register Now:

Dr. Eric Novack, Senior Medical Advisor, Intelligent InSites
Shane Waslaski, President and CEO, Intelligent InSites

If you are interested in this topic, but unable to participate due to scheduling issues, please go ahead and register, which will enable us to send you a follow-up email with a link to the webinar recording.