Intelligent InSites

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InSites Blog

Writing about healthcare, technology, operational performance, and enterprise-wide success.  Great insights with a pinch of humor (our blog posts are not yet reviewed by our legal team, but nor can we guarantee that you’ll agree with our sense of humor).

Jul 25

Join the Healthcare Roundtable Discussions at InSites Build 2014

Joanna Wyganowska, PMP, Director of Marketing

build-2014

July 25, 2014

We would like to invite you to participate in one of the healthcare roundtable discussions during InSites Build 2014, taking place September 22-24, in Fargo, ND.

To see the highlights of the event, please visit: https://www.youtube.com/watch?v=FcUE7QLm-_M

Here are five topics that will be discussed at Build 2014:
1) Bringing Hospitality into Healthcare – Share your ideas on how to improve patient satisfaction and HCAHPS scores by deploying technologies to support the best experience for patients and their families.
2) Powering Population Health – Nothing is off limits! Let’s get creative on how we can leverage innovative technologies to impact population health.
3) Building the Culture of Continuous Improvement – Share your best practices on how to instill the culture of continuous process improvement in your organizations. Discuss the techniques you are using and get ideas for your next lean initiative.
4) Best Practices for RTLS Success – Hear tips that will help your organization achieve and sustain enterprise-wide RTLS success.
5) How to Finally Make EHRs Useful – Share your ideas on how to leverage sensing technologies to make EHR systems more useful to care providers, administrators, and patients.

Among our confirmed speakers we have:
- Dr. Arthur Chen, Family Physician & Senior Fellow at Asian Health Services
- Dr. Travis Good, Blogger at HIStalk Connect
- Robin Felder, Professor of Pathology and Associate Dir. of Clinical Chemistry at University of Virginia
- James Francis, Division Chair, Supply Chain Management and Assistant Treasurer at Mayo Clinic
- Dr. Tonya Hongsermeier, VP and Chief Medical Information Officer at Lahey Health
- Dr. Ferdinand Velasco, VP and Chief Health Information Officer at Texas Health Resources
- Lorraine Chapman, Chair of HIMSS Health IT Usability Committee
- Shahid N. Shah, Healthcare Analyst.  “The Healthcare IT Guy”

We hope to host you in Fargo this September!

Jul 18

Join Us at Health Pitch 2014 on August 14, 2014

Joanna Wyganowska, PMP, Director of Marketing

Health-Pitch-logo

July 18, 2014

We are pleased to share with you that our President and CEO – Shane Waslaski – was asked to be the Keynote speaker at Health Pitch 2014. This second annual event, hosted by Fargo-based non-profit healthcare provider – and our Customer – Family HealthCare, will take place on August 14, 2014 from 3:30pm to 6:30pm, at The Stage at Island Park in Fargo, ND.

Health Pitch 2014 is designed for healthcare providers, solution providers, educators, and the community at large to hear fresh ideas on solving healthcare issues and improving the well-being of our community.

In addition to the keynote speaker, Health Pitch 2014 will feature 15 regional leaders who will have three minutes to “pitch” their idea for disruptive innovation in the field of healthcare and wellness. The speakers are listed below:

- Andrew Dalman, Student & National Innovation Fellow at NDSU
- Nick Emlet, Director of Client Relations, Nordic Consulting Partners
- Courtney Evanson, Founder, Nevaeh
- Stephanie Goetz, Anchor for Valley News TV & Mental Health Issue Advocate, Stephanie Goetz Foundation
- Dr. Travis Good, Co-Founder, Catalyze
- Jeff Hoss, VP of Clinical Operations, Sanford Health
- Dr. Susan Mathison, Owner & President, Catalyst Medical Center
- Dr. David Moen, Principal Consultant, MoenMDConsulting
- Evan Prawda, Fellow at 100health and Student at University of Wisconsin-Madison
- Rajv Shah, Founder, MyMeds
- Dr. Barb Stanton, Autism Spectrum Disorders Therapist, Prairie St. Johns
- Dr. Shelby Terstriep, Medical Oncologist/Hematologist & Medical Director of Embrace, Sanford Health
- Dr. Donald Warne, Director of the Master of Public Health Program at NDSU
- Tiffany Wirth, Vice President of Marketing, Evolution1
- Kai Worrell, CEO, Worrell Design

Pitch topics will include mobile healthcare apps, new medical technologies, mental health awareness, and more.

To see the highlights of the event, please visit: http://www.youtube.com/watch?v=6rB1SDbT0kU

All proceeds from the event will support Family HealthCare. The tickets, can be purchased online by visiting: https://www.eventbrite.com/e/health-pitch-fargo-2014-tickets-11096958301

Each ticket, priced at $25, will cover a healthcare visit of a patient whose financial situation prohibits him/her from paying for care.

We look forward to seeing you at Health Pitch!

Jul 11

Preventing Delays in Care Delivery Process

Joanna Wyganowska, PMP, Lean Healthcare Fanatic, Director of Marketing

velocity

July 11, 2014

Last week I read a great blog post on The Joint Commission Physician Blog – Don’t make me wait! In his post, Dr. Ronald M. Wyatt Medical Director at The Joint Commission, acknowledges that everyone hates to wait. We hate waiting in line for coffee or even for water to boil – yet we accept the fact of waiting in the healthcare environment.

Unfortunately, according to The Join Commission, delay in treatment was the third most common reviewable sentinel event.

The most common root causes of delays in treatment, reported to The Joint Commission, included communications failures and failed hand offs and care transitions.

In his blog post, Dr. Wyatt, encourages us to begin unclogging the timeline and eliminating delays in care delivery process.

The first step, in my opinion, to tackle this problem is to truly understand where these delays occur –and this is only possible when you start automatically and continually track the patient journey.

Technologies such as RTLS and RFID, allow healthcare providers to measure, with 100% accuracy, how long the patient spends at each stage of care delivery – from walking into the doors of the emergency department, going through the lab process, or post-op care. With real-time locating systems, healthcare organizations can finally start looking root causes of delays in treatment, so corrective actions can be taken on the process level.

A great model is provided by Group Health, where an RTLS system is used to reduce patient waiting times during clinic visits by bringing services to a patient’s care room, as well as providing clinic staff members with real-time visibility into the locations and status of patients, care providers, and equipment.

If you would like to see more examples of how RTLS solutions can prevent delays in the care delivery process, join us at InSites Build 2014. During the conference, you will hear from many healthcare providers who are using RTLS to improve their processes. InSites Build attendees will also have an opportunity to visit Sanford’s newest clinic in Moorhead, MN and see in action, how RTLS can assist with predicting patient workflow and better planning of resources.

Jul 03

Interview with Sanford Executive Showcases Intelligent InSites’ Impact at Moorhead Campus

Angela Sherman, Marketing Intern

Sanford Health Moorhead

July 3, 2014

In a recent Q&A session with Jeff Hoss, Vice President of Clinical Operations at Sanford Health, DOTmed HealthCare Business News inquired about the design process and technology implementation at the new Sanford Health Moorhead Campus.

Hoss explained that along with researching and creating the best possible layout for an effective facility, they also prioritized the important principle of reducing patient wait times. Sanford’s goal to achieve a reduction in wait times can be attributed to the combination of process improvement & automation using our Real-Time Location System (RTLS) enabled operational intelligence software platform. The Sanford Health Moorhead location is the first Sanford facility to be using this technology and are excited about how it allows them to predict workflow—reducing the need for employees to come in early and stay late.

“What I’m interested in,” stated Hoss, “is creating a flow that’s consistent and reproducible, that adds value to our patient visits, and that simplifies the work of our nurses and doctors. This technology allows them to prepare for variation in the schedule so there are no surprises – no unexpected overtime, etc. At the end of the day, if everybody can be home at the dinner table by 5:30? Well then, everybody wins.”

To implement the new technology at Sanford, Intelligent InSites is working with Sonitor, an RTLS hardware vendor. Sonitor is a privately held company with commercial operations headquartered in Stamford, CT and R&D located in Oslo, Norway.

To continue reading the Q&A session, follow this link.

To read more specific details about the Intelligent InSites and Sanford Health partnership, follow this link.

Jun 23

Shane Waslaski to Present at 1 Million Cups

Angela Sherman, Marketing Intern

OneMillionCupsREV

June 23, 2014

We are excited to announce our CEO, Shane Waslaski, has been invited to speak at the upcoming 1 Million Cups event that engages entrepreneurs, start-ups and the communities they love. Shane will be giving a six minute educational presentation on Intelligent InSites, followed by a Q&A session lead by the community audience.

We hope to see you there!

What:      Shane Waslaski will be presenting about Intelligent InSites at the innovative weekly event 1 Million Cups.

Where:     FMCT Stage, 333 4th St. S., Fargo

When:      Wednesday, June 25th at 9:15 AM – 10:15 AM (Feel free to arrive early and mingle!) Complementary coffee is provided. You can bring your own mug to reduce waste and show your personality, but disposable cups are also available if needed

See below for information on 1 Million Cups.

1 Million Cups engages entrepreneurs around the world. The entrepreneurial event happens every Wednesday morning.

Presenters (an entrepreneur) prepare a six-minute educational presentation and engage in 20 minutes of feedback and questions after they present. Entrepreneurs gain insight into possible ways they can improve their businesses, gather real-time feedback, and connect with a community that truly cares about their progress and walk away feeling like they have advanced their business. The audience also learns a great deal from the presentations. Whether this is through passively listening or deeply engaging with the entrepreneurs, there is much to learn every week from these dynamic and diverse communities.

For more information on the national movement, go to: http://www.1millioncups.com/

Jun 21

How to Increase the Customer Satisfaction with an RTLS-enabled Staff Identification Solution

Joanna Wyganowska, PMP, Director of Marketing

Staff-Identification-RTLS

June 21, 2014

When a patient doesn’t know who is in the room with them, it is likely that they will become anxious. With the InSites solution, as the caregiver enters a room wearing an RTLS badge, their name and photo will be displayed automatically, letting the patient know immediately who is with them.

By reassuring the patient with this very simple action, you can directly impact their satisfaction and HCAHPS results.

Please watch this 1 min. video to see how it works: https://www.youtube.com/watch?v=tiqiOBYu9AE

Jun 04

Tips for RTLS and RFID Project Success

Joanna Wyganowska, PMP, Director of Marketing

3724338-hospital-team-standing-in-a-corridor

June 4, 2014

I’d like to share with you 10 tips for RTLS/RFID project success. I welcome and encourage your feedback.

1. Enlist and maintain continuous executive support and participation
2. Understand that RTLS is about enterprise-wide process transformation (not just asset tracking)
3. Pick the right things to tag and manage with your RTLS solution
4. Document your pre-implementation baseline performance
5. Engage your end-users (nursing, biomed, facilities, support services, etc.) from the very beginning
6. Discuss and prioritize all of the process changes that need to take place within your organization to leverage your RTLS solution
7. Ensure your maps, location names, asset names, and user roles are logically organized
8. Pay attention to training – make it fun and keep it up
9. Leverage an enterprise-class RTLS business intelligence solution to provide deep and flexible data analysis for continuous process improvement
10. Provide regular updates on hard-dollar ROI improvements and the ongoing value of the RTLS solution to both executives and end-users

Here is a link to download the whitepaper, which describes each success factor:
http://intelligentinsites.com/get-ready/whitepapers-webinars-library/

Please share what has worked (or not) for you.
Joanna Wyganowska, PMP

May 30

A Welcome Message from the New President and CEO

Shane Waslaski, President and CEO

shane-waslaski

May 30, 2014

Intelligent InSites is made up of modern day pioneers. We are mobilizing the creativity, innovativeness and tenacity of our team and our partners to change the face of healthcare delivery. Through real time tracking and operational intelligence, our solution is returning the focus of healthcare to healing and it is why I am so pleased to be back in the healthcare industry leading Intelligent InSites.

Here is what we know is happening:
• The healthcare industry is about to change more and change more rapidly in the next 5 years than it has in the last 25 years.
• While public policy may hasten the need for healthcare transformation, it will not provide the solution to the pervasive inefficiency ailing this industry.
• The improvement of healthcare delivery will be driven by solutions, precisely like our operational intelligence solution, which drive out waste and enhance efficiency and put the right people and resources in the right position at the right time.
• Sensing technology, the rapid distillation of data, and true business intelligence systems are the solution.

Our Intelligent InSites solution can and will reconnect doctor and nurse to patient, giving them the time and the information needed to provide the best care possible.

I am looking forward to connecting with you over the next few weeks and I hope to meet you in person in September at our InSites Build 2014.

Finest regards,
Shane Waslaski
President and CEO
Intelligent InSites

May 23

Welcome Shane Waslaski – the new President and CEO of Intelligent InSites

Doug Burgum, Executive Chairman, Board of Directors

InSites-logo-800-600

May 23, 2014

I would like to welcome Shane Waslaski to the Intelligent InSites team as our new President and CEO.

In our search for the next leader of Intelligent InSites, we sought a seasoned and dynamic executive with an exceptional understanding of healthcare operations. Shane brings the ideal blend of proven leadership, customer focus, and operational intelligence, along with a breadth of expertise in lean principles and efficient healthcare delivery models.

Shane brings a proven leadership background in complex operations across the healthcare, manufacturing, infrastructure, and transportation industries, and he has served in various executive roles throughout his career, including President, CEO, COO, and Senior Vice President.

Most recently, Shane was President of Varistar, where he led a manufacturing and infrastructure business portfolio with 1,600 employees and revenues of more than $500M. Varistar is a management and holding subsidiary of Otter Tail Corporation (NASDAQ: OTTR), where he also served as a corporate officer and Senior Vice President.

Prior to these roles, Shane held operational leadership positions in healthcare delivery organizations and consulted for a wide range of healthcare customers, including hospitals, clinics, and insurers.

As I transition my interim President and CEO duties to Shane, I will remain deeply engaged with Intelligent InSites as Executive Chairman of the Board.

Welcome Shane!

Sincerely,
Doug Burgum,
Executive Chairman, Board of Directors
Intelligent InSites

May 13

Staying in the Know with the Patient Care Delivery Progress

Marnie Lange, Customer Needs Strategist

May 13th, 2014

patient-wating-room

I recently had a personal experience that exemplified the importance of automatically-generated and automatically-collected data in healthcare. Last week, I accompanied a loved one to a surgical procedure. When we checked in, I was handed a card with a number on it; the number indicated him in a de-identified way. Along with the number there was a legend that identified the stages he would be going through. The legend was color coded and indicated the following milestones: Pre-Op, Intra-Op, In Surgery, Surgery Ending/Closing, Post Op, and Recovery. In the waiting room was a large view screen with his number in the corresponding color to his current milestone.

As a concerned loved one I sat in the waiting room gazing up at the screen so that I could track his progress along his surgical journey, anxiously awaiting him to move to the next stage. About 45 minutes after the screen listed him as “in surgery,” I decided I needed a soda and was going to walk to the gas station next door to get one. I figured I was safe as he had only been listed as “in surgery” for a fraction of the time that the surgeon said the surgery would take. He also had to go through the “closing/ending” milestone as well as the “Post Op” milestone before I could I join him in recovery. So I was off to get my soda, confident I would be back in plenty of time.

As I was walking out the door of the clinic however, a nurse caught me and said- “Marnie?” “He’s in recovery and ready to see you.”

Um…what? “But your view board said he was still in surgery,” I replied.

She responded by giggling and saying, “We get so busy we don’t have time to get in to the system and keep that view board up to date. We try, but taking care of our patients is our first priority.”

Since I have been a clinician, I’ve been in her shoes, and I know exactly what she means. We put our patients first, and often that means we don’t have time for anything else, including keeping patients’ families up-to-date with what is going on with their loved ones.

That’s why I am super excited that more and more healthcare organizations take advantage of technologies that simplify the communication process between the patient, care providers, and patient’s family.

The solution that we developed at Intelligent InSites automatically monitors patients’ movements, providing a real-time view of what is happening with the patient at every stage of the care delivery process. The patient’s family and friends are now able to receive automated and customized status updates to their mobile phones, message boards in the waiting rooms, and to the communication devices given to them at the patient check-in.

So today, regardless if you are waiting in a family room or you are on your way to grab a soda, you can stay in the know!