Intelligent InSites


InSites Blog

Writing about healthcare, technology, operational performance, and enterprise-wide success.  Great insights with a pinch of humor (our blog posts are not yet reviewed by our legal team, but nor can we guarantee that you’ll agree with our sense of humor).

Oct 30

The Evolution of Monitoring Hand Hygiene Compliance

Dr. Eric Novack, Senior Medical Advisor at Intelligent InSites


Oct. 30, 2014

In the history of medicine, almost nothing has made a bigger impact on improving patient health and improving hospital safety than the simple act of washing hands.

As someone who spends a great deal of my time going in and out of the hospital, and in and out of patient rooms – we all think we do a really good job with hand hygiene, but in reality, I don’t think we are quite as effective as we think.

In recent years, there has been an explosion of alcohol hand dispensers around the hospital, but things happen – physicians and nurses get paged or called into another patient’s room, there is yet another urgent matter that needs our immediate attention. In this environment it doesn’t take much to potentially put patients, staff, and families at risk.

So how can we actually know how well we are doing with hand hygiene compliance?

Often times facilities will ask staff members to watch other employees, but that is neither sustainable nor generally effective. Most individuals, if they know they are being watched, will ultimately change their behavior, which is known as Hawthorne effect. This makes it difficult to know if these changes will continue once the observation period has ended and develop into positive behavioral patterns.

There is also another approach – giving patients a manual survey where they can check a box to indicate if medical staff interacting with them actually sanitized or washed their hands. Again, it can be useful for certain pieces of information, but there is most likely significant accuracy issues. Many patients – particularly older patients with cognitive problems, patients with significant pain, or patients who have family members talking to them in the room – may not see that a nurse or a doctor washed their hands and might document that incorrectly. Of course with different retrospective biases, opposite problems can occur as well.

Therefore, the question is: ‘What’s possible today when it comes to monitoring hand hygiene compliance?’

With the solutions powered by real-time location systems (RTLS) and other sensing technologies, healthcare organizations can now have a business intelligence dashboard that provides a real-time visualization of who is compliant, the percentage of time they were in compliance, and where the compliance varies.

With such a level of data granularity, there is potential of resistance. Some individuals might feel that this is going to turn into yet another way for hospital administration to penalize nurses and other staff, to bear down further on their physicians, and come up with reasons to make their life harder.

However, the reality is that by using automated hand hygiene monitoring technology, administrators will know where they truly stand and step back and look at the processes in an intelligent and accurate way. The data can, for example, bring our attention to a particular hospital room with a low compliance rate. It might turn out that a reason behind it is simply because the alcohol dispenser or sink was placed inconveniently – causing difficulty for healthcare workers to follow the hand hygiene protocols.

Ultimately, technology can lead to very simple solutions to improve the ability for healthcare workers to take care of patients safely and create the best healing environment possible.

Oct 24

We Are One of the Top 10 Best Places to Work in Healthcare

Shane Waslaski, President and CEO, Intelligent InSites

Insites Family Photo

Oct. 24, 2014

We are thrilled to be named #10 among the top ranked 100 Best Places to Work in Healthcare in 2014, by Modern Healthcare Magazine. Just as the healthcare providers we serve are driven to heal people, we are driven to heal the healthcare industry. It is our passion, courage and perseverance that draws us to this industry’s challenges – toward breakthrough innovations to realize safe, efficient healthcare operations and to deliver the highest staff and patient satisfaction for our customers. It is our commitment to this purpose that makes Intelligent InSites a great place to work and we are humbled to receive this top honor in the industry.

If you would like to get a glimpse of what makes our company an outstanding place to work, please read this article, published by Modern Healthcare:

I would also encourage you to visit our career website to see all the opportunities to join InSites

I have tremendous gratitude for the trust of our customers and the opportunity to transform this industry. Congratulations Team, this is the collective achievement of our daily focus and efforts to be a top place to work.

Deepest regards,

Shane Waslaski
President and CEO, Intelligent InSites

Oct 17

Join us for a Webinar: Preparedness for Pandemic Disease Through Operational Intelligence

Shelly Schulz, RN, Manager of Learning and Development

Ebola_infographic_2 copy

Join our webinar on October 22nd at 11:00am CT to hear how you can better prepare for and respond to a pandemic disease through Operational Intelligence. You will hear several examples of how Real-Time Location Systems (RTLS) –coupled with Business Intelligence and reporting– can support healthcare organizations in better risk management.

Discussed use cases will include:

1. Utilizing proximity and duration reporting in infection control
2. Monitoring hand-hygiene compliance
3. Automating temperature checks for refrigeration of medications, vaccines, blood, and other high value items
4. Other applications which leverage real-time information about the encounters between patients, staff, and equipment.

Register Now:

Dr. Eric Novack, Senior Medical Advisor, Intelligent InSites
Shane Waslaski, President and CEO, Intelligent InSites

If you are interested in this topic, but unable to participate due to scheduling issues, please go ahead and register, which will enable us to send you a follow-up email with a link to the webinar recording.

Oct 09

Perfecting the Patient Process

Joanna Wyganowska, PMP, Director of Marketing

October 9, 2014

At the InSites Build 2014 conference, Jeff Hoss, Vice President of Clinical Operations at Sanford Health, shared his insights on how the Sanford Moorhead Clinic is using an RTLS solution, provided by Intelligent InSites and Sonitor, to improve patient processes in the ambulatory setting.

Watch this 9 minutes video to hear Sanford’s RTLS journey.

As Jeff Hoss points out in this presentation, “Our use of tags is to help us predict workflow. It’s to help add control in an area of variation. It’s to let people know when the next patient is in the room. It’s not guess work, it’s preparation. It helps us create leading indicators that help predict what patient satisfaction is going to be at the end of the month, based on things like wait time.”

He goes further by explaining how they were able to avoid “the big brother watching” attitude towards the RTLS solution. Hoss stated, “I think it was based upon learning how to reframe. When you’re making a big change like this, it’s trying to identify what is the real value that a nurse will get, that a doctor will get, that a patient will get, what’s better for them? Not the fact that we are going to monitor, because frankly, we don’t monitor. We look at patient milestones; we look at registration time, rooming time, a doctor time, a discharge time. Those are the things we are trying to improve here. And we designed our entire building around flow.”

We are very honored to be a partner in Sanford Health’s journey to perfecting the patient process.

Oct 04

Using RTLS Technology to Minimize the Risk of Ebola Exposure

Shane Waslaski, President and CEO, Intelligent InSites


October 3, 2014

The news about a patient diagnosed with Ebola and the potential for exposure to patients and hospital personnel can make any healthcare leader anxious. And it should.

Fortunately, advancements in technology – such as Real-Time Location Systems (RTLS) – can support healthcare providers with rapid and effective containment of communicable diseases.

The Intelligent InSites platform specifically has a use case application designed to provide proximity and duration reporting in infection control situations such as this. For example, when a patient is positively tested for a virus, such as Ebola, staff can instantly generate a report identifying everywhere that patient has been in the hospital, as well as all patients, staff, and equipment that were in the same location at the same time and for what duration they were in contact.

Staff can use that information to initiate the disease control protocols established by the hospital, screening exposed personnel or patients, and the provision of antiviral treatment.

The InSites system also provides reports that help risk management personnel analyze infection patterns and assist with compiling data requested by government agencies, such as Centers for Disease Control & Prevention (CDC).  This not only protects patients and hospital employees, but it also increases the safety of the entire community.

Shane Waslaski
President and CEO, Intelligent InSites

Sep 25

Thank you for joining us at InSites Build 2014

Shane Waslaski, President and CEO, Intelligent InSites


September 25, 2014

On behalf of our entire team at Intelligent InSites, I sincerely thank you for joining us at InSites Build 2014. Thank you for sharing your insights and for becoming a part of our InSites family.

As we would like to continue a dialog about transforming healthcare, please join our InSites Build group on LinkedIn: Please use this forum to share your best practices, progress on improvement initiatives, and to ask for advice or assistance.

We look forward to InSites Build 2015 – September 28-30, 2015 in Fargo, ND and we hope you are as energized as we are:

Together we can transform the healthcare!

Sep 12

The Intelligent Health Revolution

Joanna Wyganowska, PMP, Director of Marketing

Intelligent Health Association

Sept. 12, 2014

Join us at InSites Build 2014 to hear the Intelligent Health Association’s (IHA) plans to lead the health industry by bringing together representatives from standards, academic, and professional societies like IEEE, along with government agencies like the FDA, FCC and VA, to improve the health and well-being of people around the world through the adoption of new technologies.

Sep 02

Tour the Clinic of the Future at InSites Build 2014

Joanna Wyganowska, PMP, Director of Marketing

Sanford Health Moorhead

September 2, 2014

We would like to invite you to tour Sanford Health’s state of the art Moorhead Clinic as a part of the InSites Build 2014 healthcare conference Sept. 22-24 in Fargo, ND.

During this tour, you’ll be able to see firsthand how Sanford is using innovative technologies to efficiently deliver patient care in an ambulatory environment.

The 49,000-square-foot clinic, designed by JLG Architects, is equipped with 52 clinic exam rooms and has space for future expansion. The Moorhead Campus was the first Sanford location to go live with the new Intelligent InSites partnership.

This partnership is focused on bringing care to the patient, and making the clinic experience as efficient as possible for both patient and caregiver. In this new model, patients arriving at the clinic bypass the waiting room and go to their assigned exam room where nurses, physicians, and lab technicians come to them versus them making their way around to different service locations.

The clinic’s lean design also encourages more collaboration between staff members and physicians as it was designed with a new style of “team space” where physicians, nurses and other team members interact, collaborate, and coordinate patient care.

Don’t miss this opportunity – join us at InSites Build 2014!

Aug 26

Join Us at on September 24, 2014 in Fargo, ND

Joanna Wyganowska, PMP, Director of Marketing


August 26, 2014

We would like to invite you to on Wednesday, September 24, 2014 from 9:00am to 11:00am, at the Fargo Theater in Fargo, ND.

Join fellow InSites Build attendees and individuals from Fargo’s vibrant community of entrepreneurs, educators, and leaders to discuss how you will be impacted by patient-centricity in healthcare which is  impacting processes, technology adoption, facilities planning, and care delivery. Talk with national, regional and local leaders who are passionate about driving purposeful, collaborative change. 2014 will feature three outstanding presentations:

1. The Evolution of UX Design
Lorraine Chapman, Technology Usability Chair, HIMSS IT

2. Our Outpatient Future  
Matt Hocks, VP of Clinical Services, Sanford Health

3. Healthcare’s Innovation Era
Doug Burgum, Intelligent InSites Executive Board Chairman, Philanthropist and Entrepreneur

The event will be emceed by Shane Waslaski, our President & CEO.

To register for this FREE event – please go to:

We would also like to thank our Host Committee Members for helping us shape the event:

Amber Schaan & Randy Kingsley- Lake Agassiz Regional Council
Andy Christensen – Arthur Ventures
Bruce Gjovig – UND Center for Innovation
Brittany Sickler – SBA of North Dakota
Craig Whitney – The Chamber
Dr. Greg Cant – Concordia College
Greg Tehven – Emerging Prairie
Jim Gartin – Greater Fargo Moorhead EDC
Jim Traynor – Intelligent InSites
John Cosgriff – NDSU Research and Tech Park
Kirk Anton – ecommerce Breakfast
Mark Nisbet – Xcel Energy
Patrick Gulbranson – Family HealthCare
Sarah English – Beach Interactive
Dr. Susan Mathison – Catalyst Medical Center
Terri Zimmerman – Packet Digital

We look forward to seeing you at!

Aug 15

Intelligent InSites Named one of 50 Best Places to Work

Lou Wetzel, Talent Acquistion Manager

IMG_0726_reducedAugust 15, 2014

This week, Prairie Business Magazine announced that we have been named one of the northern plains’ 50 Best Places to Work in 2014. Prairie Business surveyed over 100 companies, distributing nearly 2,000 surveys to employees across the region. Our team was encouraged to respond openly and honestly about their work environment.

“These employers represent a diverse number of ways businesses can boost their employee recruitment and retention strategies. In an area with extremely low unemployment and rapid economic growth, we’re happy to share their stories and highlight the companies who make employee happiness and well-being a priority,” said Kris Bevill, Editor of Prairie Business Magazine.

This is the fourth year since 2009 that Intelligent InSites has been recognized for its outstanding work environment. Previous recognition came from Modern Healthcare Magazine in 2009, 2010, and 2012.

Our organization does its best to attract and keep not only the region’s top talent, but also people that fit our company’s mission and values. I’m happy to hear that the team thinks as highly of the workplace as I think of them.

For career opportunities at Intelligent InSites, please visit the careers page of our website and follow us on LinkedIn. Our growing company is always looking for new additions!