Intelligent InSites


InSites Blog

Writing about healthcare, technology, operational performance, and enterprise-wide success.  Great insights with a pinch of humor (our blog posts are not yet reviewed by our legal team, but nor can we guarantee that you’ll agree with our sense of humor).

Jan 15

RFP for an RTLS System

Joanna Wyganowska, PMP, Director of Marketing

Jan. 15, 2015

Deploying an RTLS solution is a big commitment from monetary, resource, and time standpoints. To find the right solution to meet your objectives, it is crucial to ask the right questions during the RFP process. We have worked with a wide variety of healthcare facilities, multiple use cases, and every RTLS hardware technology available today.  This document shares many of our “lessons learned” from our experience, including recommended RFP questions and the rationale for asking them.

Download “Best Practices and Recommendations for Creating an RFP for a Real-Time Location System (RTLS)”

Jan 09

How to Measure the Utilization of Clinical Assets

Mark Bildeaux, Solution Designer

Effective patient care requires the right medical equipment to be ready for use when needed. Given the complex nature of healthcare facilities—with thousands of staff, assets, rooms, patients, and square footage—maintaining appropriate inventory levels and finding the needed equipment can be challenging.

Knowing the status of the equipment in real time, generated by automatic, unbiased sensors, is essential to ensure that clinical staff have what they need to provide the best patient care. Empowered by asset utilization information, administrators will benefit through the ability to make data-driven decisions about equipment redistribution, rental needs, and additional purchases.

Deploying a Real-Time Location System (RTLS) can provide invaluable insights into the actual status of the utilization of clinical assets, however it is crucial for the healthcare organization to define what “asset utilization” actually means to them.

This can be defined as either broad or very detailed—depending on the level of granularity of the installed RTLS hardware and the level of integration with other healthcare information systems.

There are three main ways to determine equipment utilization:

Equipment Location Map

1. Location-based asset utilization

The most common way to define utilization is based purely on the location of the equipment. By knowing that a piece of equipment is in a patient room, you can say it is in use, as it is not available to be redistributed somewhere else. This is the quickest and easiest way to determine the equipment utilization.

Patient Waiting

2. Interaction-based asset utilization

As healthcare organizations evolve their RTLS deployment and start to tag patients, they can have a more granular view of what is happening. For instance, if an infusion pump is in a room, it will not show as being utilized until a patient’s presence is being reported inthe same room.

Equipment Chart

3. Usage-based asset utilization

Some organizations might want to define asset utilization as the actual usage of the equipment. For example, an infusion pump would be considered in use only if it is actually pumping. This level of reporting would require direct integration with smart devices.

There are many ways to determine the utilization of clinical assets, and there is no right or wrong way of measuring it. It all depends on how the organization wants to track utilization to make appropriate business decisions.

But one thing is certain—only by deploying an RTLS-enabled asset management solution can healthcare organizations start making evidence-based decisions related to managing their equipment.

All this is possible without needing to throw away current computerized maintenance management system (CMMS). These systems can be enriched with real-time location information, boosting them to the next level of operational intelligence.

Jan 02

10 Traits to Look for in a Great Partner

Joanna Wyganowska, PMP, Director of Marketing


Working with our healthcare customers we have experienced a shift in the relationship dynamic between the Customer and the Vendor. Healthcare providers are no longer looking for a vendor who can help them solve their current pains, instead they are searching for a long-term partner who will help them fulfill their vision and long-term goals.

Here is a guideline for organizations that are at the beginning of their journey to find the best technology partner:

Hard Traits:

Organizational Structure – Verify if the size of your potential partner and its structure can support your project plan.

Market Focus – Check if your potential partner is dedicated to your industry.

Experience – Validate the experience of your potential partner. Talk to references.

Transparency – Test your potential partner on how open they are with you.

Industry Leadership – See if your potential partner garners industry recognition.

Soft Traits:

Responsiveness – Measure how quickly your potential partner responds to your requests.

Rapport – Feel the right connection between you and your potential partner.

Empathy – Get a pulse on how your potential partner understands your challenges.

Cultural Fit – Review the mission and values of your potential partner to see if you share the same principles.

Flexibility – Make sure that your potential partner can adapt to your changing needs.

Download the “10 Traits to Look for in a Great Partner” infographic.

Dec 29

Inspiring Transformation in Healthcare


As we approach the end of 2014, your mind could be still wrapped around all the challenges facing the healthcare industry. We at InSites continue to be invigorated by healthcare leaders who see the operational intelligence solutions we deliver as the fuel necessary for healthcare transformation.

I hope you will take time to enjoy the new “InSites Inspires Transformation” video now available on our YouTube channel as a reminder why what we do for healthcare is so important at this time.

We look forward to working with you in 2015 to fulfill our vision of enriching lives by transforming the healthcare experience!

Shane Waslaski, President and CEO
Intelligent InSites

Dec 19

What do Uber and Intelligent InSites have in Common?

Shane Waslaski, President and CEO

If you wonder what Uber and Intelligent InSites have in common – take a look at the Startup Traction Report released this month by San Francisco based research firm – Mattermark.

According to the report, both companies took the lead as the fastest growing startups in the states in which they are based out of: Uber in California and Intelligent InSites in North Dakota.

Startup_ Traction_Report


MM Growth Score, developed by Mattermark, is based on an average of all weekly momentum scores, which it determines by the growth of 6 signals: web traffic, mobile downloads, inbound links, Twitter followers, Facebook page likes and LinkedIn followers.

Dec 10

RTLS – Is It Still a “Nice-to-Have” or Is It Already a “Must-Have”?


Dec. 10, 2014

In the November issue of DOTmed News, Lisa Chamoff, DOTmed contributing reporter, asks the question – is RTLS: A ‘nice to have’ or a ‘must have’?

In the article, Marcus Ruark, VP or Products and Strategy at Intelligent InSites, gives his perspective on the question at hand:

“Healthcare systems are getting the opportunity now, and also it’s almost economically mandated that they look for ways to improve operational efficiency and at the same time improve patient experience. A few years ago, hospitals were very focused on electronic health records and the clinical side of delivering care. Now they’re getting a chance to address, more than ever, the operational side.”

The article mentions an enterprise-wide approach to RTLS by the Department of Veterans Affairs, which in 2013, entered into a five-year, $543 million contract to use RTLS for tracking assets, sterile processing and patient flow at more than 150 medical centers and seven outpatient pharmacies across the country.

They are now looking at expanding the use of RTLS to help them manage a range of clinical services, including finding wandering patients, streamlining emergency room workflows, and monitoring how often clinicians wash their hands.

The article also highlights the results achieved by two hospitals that are part of the Texas Health Resources health system, which uses Intelligent InSites’ RTLS software to streamline a gamut of operational processes. According to the “Real-Time Location System Tracks Staff, Patients, and Equipment, Reducing Costs, Improving Infection Control and Room Turnaround, and Generating High Satisfaction” report: “One hospital saved nearly $1 million on equipment costs in the first year, including $285,000 on rental equipment, $100,000 on budgeting for “shrinkage,” or purchasing more equipment than necessary when items go missing, and more than $600,000 in procurement-related expenses. The other, newer hospital, didn’t budget any money at all for shrinkage.”

As you can see, a clear ROI on RTLS investment already exists. We believe an RTLS
solution is a must-have for each healthcare organization who wants to drive
efficiency and reduce healthcare costs. What is your take on it?


Dec 01

How RTLS Helps Hospitals to Reduce Equipment Purchasing and Rental Costs

Joanna Wyganowska, PMP, Director of Marketing


Dec. 1, 2014

Scott Harlow, the former RTLS Manager of Environmental Services for the University of Virginia (UVA) Health System, spoke at the InSites Build 2014 conference on how UVA is using Intelligent InSites’ solution for Asset Management and Business Intelligence to make their operations more efficient.

UVA is using the InSites solution’s Business Intelligence application to help drive their purchasing decisions of medical equipment. In a large facility it can be difficult to know what amount of equipment is available and where it is located. Scott explains that once the Business Intelligence system was in place, the data they received provided valuable insight into the utilization of their equipment that can cost thousands of dollars per unit.

“What we have been able to consistently show in our hospital, is that we are only using 50 percent of our equipment.”

This was information that different units throughout the UVA didn’t realize as they would still request more equipment. “At the end of our last fiscal year, one of our units wanted to purchase 50 single infusion pumps.” “…we were only using 38% of this equipment type.” With the real-time asset utilization rates on hand, UVA was able to simply reallocate 50 of their 800 pumps to the unit in need. Being able to do that allowed them to use that budget somewhere else where it was more critical to them.

Along with using Business Intelligence to drive purchasing decisions, UVA is also utilizing the information to manage their rental inventory. They found that Business Intelligence showed their usage of rental equipment was sufficient for their needs, even when there was pressure to rent more equipment in case it was needed.

“We were able to show that over a six month period, even on the month of our most usage, we still had excess inventory.”

With Business Intelligence, UVA has been able to find new ways to generate the information to get what they need and show what they need. “If you don’t use business intelligence now, you should… It’s an incredible application.”

Watch this video to hear the University of Virginia RTLS story.

We here at InSites feel privileged to partner with the University of Virginia Health System on making healthcare more efficient.

Nov 26

Happy Thanksgiving from Intelligent InSites


Nov. 23, 2014

Our very best wishes to each of you as we celebrate the blessings of freedom, plenty, and the support and warmth of family and friends this Thanksgiving.

We would like to take this opportunity to express our gratitude to our Customers and Partners who share our passion for innovation to transform the patient experience.

Our work, together with you, provides more people with the gift of high quality and affordable care.

Thank You and Happy Thanksgiving!
Shane Waslaski, President and CEO
Intelligent InSites

Category:  News  |  Tags: 

Nov 24

Three Top Recommendations for RTLS Success

Joanna Wyganowska, PMP, Director of Marketing


Nov. 24, 2014

Scott Harlow, the former RTLS Manager of Environmental Services for the University of Virginia (UVA) Health System, spoke on best practices for RTLS systems at the InSites Build 2014 conference. Currently, UVA is using Intelligent InSites’ solution for Asset Management and Business Intelligence.

Coming from an administrative view, he lists the three top recommendations for RTLS success:
1. Hire the System Administrator before the system is installed
2. Develop the training plans for staff early in the process
3. Come to an agreement on RTLS system maintenance cycles

Watch this video to hear more about UVA’s best practices for RTLS implementation.

Nov 21

Join us for our Webinar on How to Optimize Asset Management Processes with RTLS Solution

Joanna Wyganowska, PMP, Director of Marketing


Nov. 21, 2014

Join us for our upcoming webinar on Wednesday, December 3, at 12:00pm-1:00pm CT.

During the webinar you will see how an RTLS-enabled asset management solution can help your hospital to better manage medical assets. Learn how to leverage PAR notifications to optimize your equipment levels so demand is met and unnecessary rentals are eliminated. During this webinar you will also discover how to conduct detailed analysis of equipment usage, helping you with effective equipment reallocation resulting in decreased capital purchases.

This is a free event, so don’t wait – register today:

In case you are unable to participate due to scheduling issues, please go ahead and register anyway. This will enable us to send you a follow-up email with a link to the webinar recording after the event.