October 9, 2014
At the InSites Build 2014 conference, Jeff Hoss, Vice President of Clinical Operations at Sanford Health, shared his insights on how the Sanford Moorhead Clinic is using an RTLS solution, provided by Intelligent InSites and Sonitor, to improve patient processes in the ambulatory setting.
As Jeff Hoss points out in this presentation, “Our use of tags is to help us predict workflow. It’s to help add control in an area of variation. It’s to let people know when the next patient is in the room. It’s not guess work, it’s preparation. It helps us create leading indicators that help predict what patient satisfaction is going to be at the end of the month, based on things like wait time.”
He goes further by explaining how they were able to avoid “the big brother watching” attitude towards the RTLS solution. Hoss stated, “I think it was based upon learning how to reframe. When you’re making a big change like this, it’s trying to identify what is the real value that a nurse will get, that a doctor will get, that a patient will get, what’s better for them? Not the fact that we are going to monitor, because frankly, we don’t monitor. We look at patient milestones; we look at registration time, rooming time, a doctor time, a discharge time. Those are the things we are trying to improve here. And we designed our entire building around flow.”
We are very honored to be a partner in Sanford Health’s journey to perfecting the patient process.