Intelligent InSites


InSites Blog

Writing about healthcare, technology, operational performance, and enterprise-wide success.  Great insights with a pinch of humor (our blog posts are not yet reviewed by our legal team, but nor can we guarantee that you’ll agree with our sense of humor).

Sep 02

Tour the Clinic of the Future at InSites Build 2014

Joanna Wyganowska, PMP, Director of Marketing

Sanford Health Moorhead

September 2, 2014

We would like to invite you to tour Sanford Health’s state of the art Moorhead Clinic as a part of the InSites Build 2014 healthcare conference Sept. 22-24 in Fargo, ND.

During this tour, you’ll be able to see firsthand how Sanford is using innovative technologies to efficiently deliver patient care in an ambulatory environment.

The 49,000-square-foot clinic, designed by JLG Architects, is equipped with 52 clinic exam rooms and has space for future expansion. The Moorhead Campus was the first Sanford location to go live with the new Intelligent InSites partnership.

This partnership is focused on bringing care to the patient, and making the clinic experience as efficient as possible for both patient and caregiver. In this new model, patients arriving at the clinic bypass the waiting room and go to their assigned exam room where nurses, physicians, and lab technicians come to them versus them making their way around to different service locations.

The clinic’s lean design also encourages more collaboration between staff members and physicians as it was designed with a new style of “team space” where physicians, nurses and other team members interact, collaborate, and coordinate patient care.

Don’t miss this opportunity – join us at InSites Build 2014!

Aug 26

Join Us at on September 24, 2014 in Fargo, ND

Joanna Wyganowska, PMP, Director of Marketing


August 26, 2014

We would like to invite you to on Wednesday, September 24, 2014 from 9:00am to 11:00am, at the Fargo Theater in Fargo, ND.

Join fellow InSites Build attendees and individuals from Fargo’s vibrant community of entrepreneurs, educators, and leaders to discuss how you will be impacted by patient-centricity in healthcare which is  impacting processes, technology adoption, facilities planning, and care delivery. Talk with national, regional and local leaders who are passionate about driving purposeful, collaborative change. 2014 will feature three outstanding presentations:

1. The Evolution of UX Design
Lorraine Chapman, Technology Usability Chair, HIMSS IT

2. Our Outpatient Future  
Matt Hocks, VP of Clinical Services, Sanford Health

3. Healthcare’s Innovation Era
Doug Burgum, Intelligent InSites Executive Board Chairman, Philanthropist and Entrepreneur

The event will be emceed by Shane Waslaski, our President & CEO.

To register for this FREE event – please go to:

We would also like to thank our Host Committee Members for helping us shape the event:

Amber Schaan & Randy Kingsley- Lake Agassiz Regional Council
Andy Christensen – Arthur Ventures
Bruce Gjovig – UND Center for Innovation
Brittany Sickler – SBA of North Dakota
Craig Whitney – The Chamber
Dr. Greg Cant – Concordia College
Greg Tehven – Emerging Prairie
Jim Gartin – Greater Fargo Moorhead EDC
Jim Traynor – Intelligent InSites
John Cosgriff – NDSU Research and Tech Park
Kirk Anton – ecommerce Breakfast
Mark Nisbet – Xcel Energy
Patrick Gulbranson – Family HealthCare
Sarah English – Beach Interactive
Dr. Susan Mathison – Catalyst Medical Center
Terri Zimmerman – Packet Digital

We look forward to seeing you at!

Aug 15

Intelligent InSites Named one of 50 Best Places to Work

Lou Wetzel, Talent Acquistion Manager

IMG_0726_reducedAugust 15, 2014

This week, Prairie Business Magazine announced that we have been named one of the northern plains’ 50 Best Places to Work in 2014. Prairie Business surveyed over 100 companies, distributing nearly 2,000 surveys to employees across the region. Our team was encouraged to respond openly and honestly about their work environment.

“These employers represent a diverse number of ways businesses can boost their employee recruitment and retention strategies. In an area with extremely low unemployment and rapid economic growth, we’re happy to share their stories and highlight the companies who make employee happiness and well-being a priority,” said Kris Bevill, Editor of Prairie Business Magazine.

This is the fourth year since 2009 that Intelligent InSites has been recognized for its outstanding work environment. Previous recognition came from Modern Healthcare Magazine in 2009, 2010, and 2012.

Our organization does its best to attract and keep not only the region’s top talent, but also people that fit our company’s mission and values. I’m happy to hear that the team thinks as highly of the workplace as I think of them.

For career opportunities at Intelligent InSites, please visit the careers page of our website and follow us on LinkedIn. Our growing company is always looking for new additions!

Aug 06

Do healthcare organizations suffer from the same reporting problems as Deutsche Bank?

Shane Waslaski, President and CEO, Intelligent InSites


August 6, 2014

In the letter to Deutsche Bank executives, which leaked to the public, a senior official with the Federal Reserve Bank of New York wrote that some reports from Deutsche Bank’s U.S. operations “are of low quality, inaccurate, and unreliable.” Many of the problems at Deutsche Bank were caused by “disjointed” regulatory-reporting system and “weaknesses” in the technology systems used by the bank’s subsidiaries. Instead of automatically compiling and reporting data to federal regulators, Deutsche Bank officials were making manual alterations to hundreds of pieces of data.

While I was reading this news I could not help myself to ask “Do healthcare organizations suffer from the same reporting problems as Deutsche Bank?” In my opinion – we do, as the majority of data in healthcare systems is collected and processed manually. This in turn introduces the risk of intentional (or unintentional) reporting inaccuracies.

Jul 25

Join the Healthcare Roundtable Discussions at InSites Build 2014

Joanna Wyganowska, PMP, Director of Marketing


July 25, 2014

We would like to invite you to participate in one of the healthcare roundtable discussions during InSites Build 2014, taking place September 22-24, in Fargo, ND.

To see the highlights of the event, please visit:

Here are five topics that will be discussed at Build 2014:
1) Bringing Hospitality into Healthcare – Share your ideas on how to improve patient satisfaction and HCAHPS scores by deploying technologies to support the best experience for patients and their families.
2) Powering Population Health – Nothing is off limits! Let’s get creative on how we can leverage innovative technologies to impact population health.
3) Building the Culture of Continuous Improvement – Share your best practices on how to instill the culture of continuous process improvement in your organizations. Discuss the techniques you are using and get ideas for your next lean initiative.
4) Best Practices for RTLS Success – Hear tips that will help your organization achieve and sustain enterprise-wide RTLS success.
5) How to Finally Make EHRs Useful – Share your ideas on how to leverage sensing technologies to make EHR systems more useful to care providers, administrators, and patients.

Among our confirmed speakers we have:
- Dr. Arthur Chen, Family Physician & Senior Fellow at Asian Health Services
- Dr. Travis Good, Blogger at HIStalk Connect
- Robin Felder, Professor of Pathology and Associate Dir. of Clinical Chemistry at University of Virginia
- James Francis, Division Chair, Supply Chain Management and Assistant Treasurer at Mayo Clinic
- Dr. Tonya Hongsermeier, VP and Chief Medical Information Officer at Lahey Health
- Dr. Ferdinand Velasco, VP and Chief Health Information Officer at Texas Health Resources
- Lorraine Chapman, Chair of HIMSS Health IT Usability Committee
- Shahid N. Shah, Healthcare Analyst.  “The Healthcare IT Guy”

We hope to host you in Fargo this September!

Jul 18

Join Us at Health Pitch 2014 on August 14, 2014

Joanna Wyganowska, PMP, Director of Marketing


July 18, 2014

We are pleased to share with you that our President and CEO – Shane Waslaski – was asked to be the Keynote speaker at Health Pitch 2014. This second annual event, hosted by Fargo-based non-profit healthcare provider – and our Customer – Family HealthCare, will take place on August 14, 2014 from 3:30pm to 6:30pm, at The Stage at Island Park in Fargo, ND.

Health Pitch 2014 is designed for healthcare providers, solution providers, educators, and the community at large to hear fresh ideas on solving healthcare issues and improving the well-being of our community.

In addition to the keynote speaker, Health Pitch 2014 will feature 15 regional leaders who will have three minutes to “pitch” their idea for disruptive innovation in the field of healthcare and wellness. The speakers are listed below:

- Andrew Dalman, Student & National Innovation Fellow at NDSU
- Nick Emlet, Director of Client Relations, Nordic Consulting Partners
- Courtney Evanson, Founder, Nevaeh
- Stephanie Goetz, Anchor for Valley News TV & Mental Health Issue Advocate, Stephanie Goetz Foundation
- Dr. Travis Good, Co-Founder, Catalyze
- Jeff Hoss, VP of Clinical Operations, Sanford Health
- Dr. Susan Mathison, Owner & President, Catalyst Medical Center
- Dr. David Moen, Principal Consultant, MoenMDConsulting
- Evan Prawda, Fellow at 100health and Student at University of Wisconsin-Madison
- Rajv Shah, Founder, MyMeds
- Dr. Barb Stanton, Autism Spectrum Disorders Therapist, Prairie St. Johns
- Dr. Shelby Terstriep, Medical Oncologist/Hematologist & Medical Director of Embrace, Sanford Health
- Dr. Donald Warne, Director of the Master of Public Health Program at NDSU
- Tiffany Wirth, Vice President of Marketing, Evolution1
- Kai Worrell, CEO, Worrell Design

Pitch topics will include mobile healthcare apps, new medical technologies, mental health awareness, and more.

To see the highlights of the event, please visit:

All proceeds from the event will support Family HealthCare. The tickets, can be purchased online by visiting:

Each ticket, priced at $25, will cover a healthcare visit of a patient whose financial situation prohibits him/her from paying for care.

We look forward to seeing you at Health Pitch!

Jul 11

Preventing Delays in Care Delivery Process

Joanna Wyganowska, PMP, Lean Healthcare Fanatic, Director of Marketing


July 11, 2014

Last week I read a great blog post on The Joint Commission Physician Blog – Don’t make me wait! In his post, Dr. Ronald M. Wyatt Medical Director at The Joint Commission, acknowledges that everyone hates to wait. We hate waiting in line for coffee or even for water to boil – yet we accept the fact of waiting in the healthcare environment.

Unfortunately, according to The Join Commission, delay in treatment was the third most common reviewable sentinel event.

The most common root causes of delays in treatment, reported to The Joint Commission, included communications failures and failed hand offs and care transitions.

In his blog post, Dr. Wyatt, encourages us to begin unclogging the timeline and eliminating delays in care delivery process.

The first step, in my opinion, to tackle this problem is to truly understand where these delays occur –and this is only possible when you start automatically and continually track the patient journey.

Technologies such as RTLS and RFID, allow healthcare providers to measure, with 100% accuracy, how long the patient spends at each stage of care delivery – from walking into the doors of the emergency department, going through the lab process, or post-op care. With real-time locating systems, healthcare organizations can finally start looking root causes of delays in treatment, so corrective actions can be taken on the process level.

A great model is provided by Group Health, where an RTLS system is used to reduce patient waiting times during clinic visits by bringing services to a patient’s care room, as well as providing clinic staff members with real-time visibility into the locations and status of patients, care providers, and equipment.

If you would like to see more examples of how RTLS solutions can prevent delays in the care delivery process, join us at InSites Build 2014. During the conference, you will hear from many healthcare providers who are using RTLS to improve their processes. InSites Build attendees will also have an opportunity to visit Sanford’s newest clinic in Moorhead, MN and see in action, how RTLS can assist with predicting patient workflow and better planning of resources.

Jul 03

Interview with Sanford Executive Showcases Intelligent InSites’ Impact at Moorhead Campus

Angela Sherman, Marketing Intern

Sanford Health Moorhead

July 3, 2014

In a recent Q&A session with Jeff Hoss, Vice President of Clinical Operations at Sanford Health, DOTmed HealthCare Business News inquired about the design process and technology implementation at the new Sanford Health Moorhead Campus.

Hoss explained that along with researching and creating the best possible layout for an effective facility, they also prioritized the important principle of reducing patient wait times. Sanford’s goal to achieve a reduction in wait times can be attributed to the combination of process improvement & automation using our Real-Time Location System (RTLS) enabled operational intelligence software platform. The Sanford Health Moorhead location is the first Sanford facility to be using this technology and are excited about how it allows them to predict workflow—reducing the need for employees to come in early and stay late.

“What I’m interested in,” stated Hoss, “is creating a flow that’s consistent and reproducible, that adds value to our patient visits, and that simplifies the work of our nurses and doctors. This technology allows them to prepare for variation in the schedule so there are no surprises – no unexpected overtime, etc. At the end of the day, if everybody can be home at the dinner table by 5:30? Well then, everybody wins.”

To implement the new technology at Sanford, Intelligent InSites is working with Sonitor, an RTLS hardware vendor. Sonitor is a privately held company with commercial operations headquartered in Stamford, CT and R&D located in Oslo, Norway.

To continue reading the Q&A session, follow this link.

To read more specific details about the Intelligent InSites and Sanford Health partnership, follow this link.

Jun 23

Shane Waslaski to Present at 1 Million Cups

Angela Sherman, Marketing Intern


June 23, 2014

We are excited to announce our CEO, Shane Waslaski, has been invited to speak at the upcoming 1 Million Cups event that engages entrepreneurs, start-ups and the communities they love. Shane will be giving a six minute educational presentation on Intelligent InSites, followed by a Q&A session lead by the community audience.

We hope to see you there!

What:      Shane Waslaski will be presenting about Intelligent InSites at the innovative weekly event 1 Million Cups.

Where:     FMCT Stage, 333 4th St. S., Fargo

When:      Wednesday, June 25th at 9:15 AM – 10:15 AM (Feel free to arrive early and mingle!) Complementary coffee is provided. You can bring your own mug to reduce waste and show your personality, but disposable cups are also available if needed

See below for information on 1 Million Cups.

1 Million Cups engages entrepreneurs around the world. The entrepreneurial event happens every Wednesday morning.

Presenters (an entrepreneur) prepare a six-minute educational presentation and engage in 20 minutes of feedback and questions after they present. Entrepreneurs gain insight into possible ways they can improve their businesses, gather real-time feedback, and connect with a community that truly cares about their progress and walk away feeling like they have advanced their business. The audience also learns a great deal from the presentations. Whether this is through passively listening or deeply engaging with the entrepreneurs, there is much to learn every week from these dynamic and diverse communities.

For more information on the national movement, go to:

Jun 21

How to Increase the Customer Satisfaction with an RTLS-enabled Staff Identification Solution

Joanna Wyganowska, PMP, Director of Marketing


June 21, 2014

When a patient doesn’t know who is in the room with them, it is likely that they will become anxious. With the InSites solution, as the caregiver enters a room wearing an RTLS badge, their name and photo will be displayed automatically, letting the patient know immediately who is with them.

By reassuring the patient with this very simple action, you can directly impact their satisfaction and HCAHPS results.

Please watch this 1 min. video to see how it works: