Intelligent InSites


InSites Blog

Writing about healthcare, technology, operational performance, and enterprise-wide success.  Great insights with a pinch of humor (our blog posts are not yet reviewed by our legal team, but nor can we guarantee that you’ll agree with our sense of humor).

May 08

Discover Best Practices for RTLS and RFID Success in Healthcare

Shelly Schulz, RN , Learning & Development Manager

May 8, 2014


We invite you to join our upcoming webinar on May 21, 2014, at noon CT, to learn how to ensure a successful deployment of a real-time location system (RTLS) to deliver ongoing process improvement, better care, and reduced costs.

During this webinar, we will share answers to questions like ‘How do I prepare my organization for the change?’ or ‘How do we pick the right things to tag and manage with our RTLS solution?’ and ‘What types of real-time data should be collected and analyzed to deliver ongoing process improvement, better care, and reduced costs?’

Attend this webinar to discover important preparation tasks and baseline activities before starting the implementation process and best practices for successful implementation of an RTLS solution. You will also hear tips on managing the continuous process improvement and the hard-dollar ROI that can be achieved.

Here is a link to register:

Hope you can join us!

Apr 29

Chris Lerum Joins InSites Team as the Vice President of Services

Tom Schneider, Chief Administrative Officer


April 29, 2014

We are very pleased to share with you that Chris Lerum has joined our team as the Vice President of Services.

Chris comes to Intelligent InSites from Microsoft where he worked as a Senior Director of Global Partner Services. In his leadership role at Intelligent InSites he will focus on creating a world class services organization supporting Intelligent InSites’ vision to transform healthcare operations and patient care delivery, with real-time operational intelligence.

Chris holds a B.S degree in accounting from the University of North Dakota and joined Great Plains in 1991, and was with Microsoft since its acquisition of Great Plains in 2001. In his most current role at Microsoft, Chris leads the commercial Global Partner Services business serving those Microsoft partners that have enrolled in the Microsoft Partner Network program.  Working across the Microsoft Services global leadership team, he focuses his energies on fine tuning global processes, driving global adherence and consistency, and ensuring partner satisfaction.

Welocome Chris!

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Apr 16

HCA Invests in Operational Intelligence

Marcus Ruark, Vice President of Products and Strategy


April, 16, 2014

It is with great excitement that we announce that HCA, the world’s largest for-profit operator of healthcare facilities, has made a strategic investment in Intelligent InSites.  HCA operates over 160 hospitals and over 100 freestanding surgery centers in the US and the UK.

As part of the investment, Chuck Hall, HCA’s President of National Group, will join the Board of Directors of Intelligent InSites.

A little over one year ago, I had the great pleasure to announce, in this blog, the news that the Department of Veterans Affairs selected Intelligent InSites’ software for deployment across their 150+ VA Medical Centers.  And most recently, in February, we were thrilled to announce that Sanford Health, the nation’s largest rural healthcare provider, selected Intelligent InSites for enterprise-wide deployment.  We are truly humbled AND inspired to have the opportunity to serve these visionary healthcare systems.

Marcus Ruark
Vice President of Products and Strategy

Apr 08

Dan Schulz Joins InSites Team as Vice President of Engineering

Tom Schneider, Chief Administrative Officer


April 8, 2014

We are very pleased to share with you that Dan Schulz has joined our team as Vice President of Engineering. Dan brings extensive experience leading software engineering teams, most recently at Appareo Systems in Fargo. Dan also was co-founder and VP of Engineering at Be-At-Home (now part of Echelon), and led Research and Engineering teams at Great Plains Software, IBM, and Mayo Clinic. Dan brings with him a great set of skills, including delivering predictable and high-quality release cycles, managing the communication of engineering milestones to all stakeholders, and mentoring team members for personal and career growth. Dan grew up on a farm outside of Edgeley, ND. He graduated from Jamestown College with a B.A. in Computer Science and Chemistry. He and his wife Shelly live in Fargo and have one son, Zac.

Dan says “I am extremely happy to be part of the company, and to be working in a team that develops and delivers superior solutions that provide profound improvements for our customers—building a great company, with a great culture, in the process.”

Our Executive Chairman and Interim CEO – Doug Burgum – states “It is fantastic for us that we have recruited a leader of Dan’s experience, passion, and vision, and it’s great validation of our solution and the value that we are providing to our customers. It means that we are well-positioned to take on the challenges of scaling our business, as we expand our customer base and continue to innovate on our industry-leading solutions.”

Welcome Dan!

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Apr 04

Save the Date for InSites Build 2014!

Joanna Wyganowska, MBA, PMP, Director of Marketing


April 4, 2014

Save the date for our annual industry event – InSites Build 2014 – September 22-24, 2014, in Fargo ND!

What is InSites Build?
InSites Build is about big ideas, collaboration, and genuine connections. We’ve created a think tank of healthcare providers, analysts, consultants, and tech innovators for an opportunity to really change the way healthcare operates.

See the highlights from InSites Build 2013

Join us for an open dialog on embracing technology to drive down the cost of healthcare while improving the quality of care and enhancing the patient experience.

If you would like to receive updates about InSites Build 2014 – send us your contact info to

Hope to see you there!
Joanna Wyganowska

Mar 21

How RTLS Can Help Improve Hand Hygiene Compliance

Joanna Wyganowska, MBA, PMP, Director of Marketing

March 21, 2014

If you are looking for ways to improve your hand hygiene compliance you should definitely consider the use of Real-Time Locating System (RTLS). An RTLS-based hand hygiene monitoring solution will automate the recording of all hand hygiene events in your hospital and can remind your healthcare workers to wash their hands before interacting with your patients.

HH hospital

How does it work? The hand-washing sensor detects a hand-washing event and—through a wireless signal—sends the healthcare worker ID, time, and location to our system. In addition, the sensor attached to the patient bed can recognize if the hand washing event has not taken place and will notify the healthcare worker to wash their hands (a quick reminder can be sent via mobile device or some sensors can actually vibrate).

What’s exciting about using an RTLS-based hand hygiene monitoring solution is that it documents all hand-hygiene events in the hospital 24 hours a day, 7 days a week, providing infection prevention and process improvement folks with accurate, real-time hand-hygiene data to affect changes in hand-hygiene behavior.

Our solution offers different reports that leverage collected data e.g. hand washing compliance by department, staff member, room, usage of soap vs gel, etc.

One of our customers was reporting low hand-washing compliance in one of their patient rooms. After a physical inspection of the room in question, it turned out that the sink was located behind the doors, which interfered with a natural pathway from the room entrance to the patient bed. They were able then to quickly fix the problem by installing an additional antibacterial dispenser located on the proper side of the door – which helped them instantly with hand-washing adherence.

With our Hand Hygiene Compliance solution you will be able to identify problem areas and monitor if the applied changes make a positive impact.

I invite you to watch this 1-min. video to see how RTLS can help your organization improve hand hygiene compliance:
Hand Hygiene Compliance Video

Joanna Wyganowska, Lean Healthcare Fanatic
Intelligent InSites

Mar 14

RTLS – an Awesome Tool for Work Flow Mapping

Joanna Wyganowska - MBA, PMP, Lean Healthcare Fanatic

March 14, 2014

I bet that each and every process improvement aficionado would agree with me that the spaghetti diagram is the best tool for work flow mapping. Information about the paths and time spent by patients, staff, and pieces of medical equipment during the process of care delivery can identify inefficient layouts and processes, and work towards optimizing them.

Traditionally, spaghetti diagrams were done manually by plotting the paths of moving things and people on floor plans. I was never a fan of it. Not only is it a very time-consuming task, but also tainted with error caused by the Hawthorne effect.

Real-Time Locating Systems (RTLS) now provide us with the way to automatically collect data on monitored movements, including the exact location and the time spend at each key step of care delivery.

And that’s not all! The most awesome thing is that the visual representation of the process is done automatically for you! Isn’t it a dream come true?

What’s also exciting is that it’s not a one-time exercise. Location data is collected constantly, 24/7 – so you can compare days of the week, hours in a day, etc. without any extra effort.

Folks that were at HIMSS14 last month could see a simple illustration of how it all works in our booth. The staff in Sonitor’s booth (Sonitor is a partner of Intelligent InSites that provides the location data displayed in our platform) were wearing location tags. Visitors in the InSites booth could watch the movements of their staff members in real-time and examine trends throughout the day.


With the sub-room accuracy of Sonitor Sense technology, combining high definition ultrasound technology with Wi-Fi and Low Frequency RF, you can receive accurate RTLS data that can be used by various applications, such as our work flow apps.

Supplied with this powerful information you can identify the sources of problems and determine where the waste in your process is hiding. It also helps you decide on the next steps to take …and –what is critically important– to examine if the changes in work flow actually work!

I am super excited about it! Are you?

Mar 10

The Intelligent Health Association Recognizes Wake Forest Baptist Medical Center at HIMSS14

Marcus Ruark, Vice President of Products and Strategy

March 10, 2014

Hearty congratulations to our customer Wake Forest Baptist Medical Center for receiving TWO (!) awards at HIMSS14! The Intelligent Health Association has recognized this progressive medical center for Best Comprehensive Integration and for Improving Regulatory Compliance.  

According to Wake Forest Baptist Medical Center, “managing over 700 refrigerators across multiple, geographically separated buildings and campuses is a complex task demanding 10,000 staff hours annually to acquire the twice-daily mandated temperature checks for refrigeration of medications, blood, patient nutrition products, research specimens and other high value items. The time commitment alone was estimated at $300,000. Envisioning a centrally managed system that would improve compliance, remove the burden of monitoring from caretakers, and guarantee the safety of the refrigerated contents, Wake Forest identified a technology solution with CenTrak temperature monitoring hardware and Intelligent InSites’ software. A small pilot that compared data from the existing and the new processes demonstrated the high degree of accuracy of the new solution.”

“A boon to accurate documentation, temperature data is collected every 5 minutes. On one hand, massive savings were realized: in just one incident, 6,000 doses of flu vaccines valued at $90,000 would have been discarded and repurchased if the temperature had not been adjusted. On the other hand, it was found that eight percent of the units were incapable of holding the required temperature.”

“Based on the success of the project, the Center plans to extend the project to other areas of the enterprise.”


[shown in the photo above, from the left: Dr. S. John Johnson (award presenter), Sharp Memorial Hospital Pharmacy Director; Mark Rheault (award recipient), Director, Office of Enterprise Visibility, Wake Forest Baptist Medical Center; Conrad Emmerich (award recipient), Associate Vice President, Resource Management and Enterprise Visibility, Wake Forest Baptist Medical Center; and Dr. Paul Frisch (award presenter), Memorial Sloan-Kettering Cancer Center Assistant Attending and Clinical Member, Chief of Biomedical Physics and Engineering, RHCC President and CTO.]

This is the second consecutive year Intelligent InSites’ customers have been acknowledged among the most innovative healthcare organizations. In 2013, Improving Regulatory Compliance was awarded to Department of Veterans Affairs, who also received the 2013 Intelligent Hospital Grand Award, and the most Innovative Use Case was awarded to Group Health Cooperative.

Our sincere congratulations!

Feb 14

Meet us at HIMSS14

Joanna Wygnowska, MBA, PMP, Director of Marketing


February, 14, 2014

We are very excited about this year’s HIMSS14 conference! Here are some of the opportunities to connect with us and our customers at HIMSS14.

The Intelligent Health Symposium at HIMSS14
During the pre-HIMSS symposium “Join the Evolution to the Revolution – Transforming and Innovating Healthcare Through New Technologies,” organized by the Intelligent Health Association, , one of our customers –the Veterans Health Administration – will share best practices for managing an enterprise-wide clinical RTLS program.

Healthcare providers interested in hearing about the largest RTLS deployment in healthcare can register for the symposium by going to:

Education Sessions at HIMSS14
During HIMSS14, another InSites customer –Texas Health Harris Methodist Hospital Alliance – will share the benefits of using RTLS technology beyond the management of assets and how locating patients and staff positively affects the operation of their facility.

The session, entitled “RTLS It Isn’t Just for Assets Anymore!” will take place on Monday February 25, 2014 at 10:00am – 11:00 am in the Orange County Convention Center – Room 205A.

The Intelligent Hospital Pavilion at HIMSS14 
At the Intelligent Hospital Pavilion, we will demonstrate our real-time operational intelligence platform, including powerful software applications for optimizing asset management and patient flow, as well as enterprise-wide business intelligence and reporting.

As the Foundation Partner of the the Intelligent Health Association, we continue to provide technical expertise and assistance to ensure seamless integration between the various software and hardware technologies –including RTLS/RFID hardware, medical devices, and communication devices demonstrated in the Intelligent Hospital Pavilion.

Healthcare providers interested in pre-registering for the live demonstrations in the Intelligent Hospital Pavilion can register by going to:

Innovation Theater in the Intelligent Hospital Pavilion at HIMSS14
Two sessions in the Innovation Theater will focus on the benefits of using our real-time operational platform.

The first session on Monday, February 24, 2014 at 3:30pm – 4:00pm, entitled “The Hospitality Environment” – Improving the Patient Experience with Innovative Technology,” will be presented by Kathi Cox, Project Consultant at Texas Health Harris Methodist Hospital Alliance.

The second session on Tuesday, February 25, 2014 at 10:45am – 11:15 pm, entitled “Now. Next. Better. How Operational Intelligence Can Transform Your Organization,” will be presented by Marcus Ruark, Vice President at Intelligent InSites.

If you would like to learn more about our real-time operational intelligence platform at HIMSS14 – visit us in the booth #7963.

We look forward to connecting with you at HIMSS14!

Feb 12

Join Pre-HIMSS14 Symposium Focused on RTLS and other Intelligent Solutions

Joanna Wyganowska, Director of Marketing

February 12, 2014


The Intelligent Health Association will present a Symposium, “Join the Evolution to the Revolution –  Transforming and Innovating Healthcare Through New Technologies,” on Sunday,  February 23, at the Orlando Hilton from 8 a.m. to 5 p.m.

Physicians and experts from Veterans Affairs, Kaiser Permanente,   Memorial Sloan-Kettering Cancer Center, Alameda County Medical Center,  Florida Hospital, and other organizations will present case studies to share lessons learned from their first-hand experiences in implementing new   technologies. Topics covered will include Auto-ID, Biometrics, BLE, vM2M, NFC, RFID, RTLS, Sensors, and Wireless Solutions.

One of the main speakers at the symposium is Kimberly Brayley, Director, RTLS Project   Management Office, Veterans Health Administration. Brayley will share best practices for managing the enterprise-wide clinical RTLS program and provide an update on the VA’s   benefits seen to date.

If you are interested in hearing about the largest RTLS deployment in healthcare and other intelligent solutions, please register for the symposium by going to: