Intelligent InSites


InSites Blog

Writing about healthcare, technology, operational performance, and enterprise-wide success.  Great insights with a pinch of humor (our blog posts are not yet reviewed by our legal team, but nor can we guarantee that you’ll agree with our sense of humor).

Jun 21

How to Increase the Customer Satisfaction with an RTLS-enabled Staff Identification Solution

Joanna Wyganowska, PMP, Director of Marketing


June 21, 2014

When a patient doesn’t know who is in the room with them, it is likely that they will become anxious. With the InSites solution, as the caregiver enters a room wearing an RTLS badge, their name and photo will be displayed automatically, letting the patient know immediately who is with them.

By reassuring the patient with this very simple action, you can directly impact their satisfaction and HCAHPS results.

Please watch this 1 min. video to see how it works:

Jun 04

Tips for RTLS and RFID Project Success

Joanna Wyganowska, PMP, Director of Marketing


June 4, 2014

I’d like to share with you 10 tips for RTLS/RFID project success. I welcome and encourage your feedback.

1. Enlist and maintain continuous executive support and participation
2. Understand that RTLS is about enterprise-wide process transformation (not just asset tracking)
3. Pick the right things to tag and manage with your RTLS solution
4. Document your pre-implementation baseline performance
5. Engage your end-users (nursing, biomed, facilities, support services, etc.) from the very beginning
6. Discuss and prioritize all of the process changes that need to take place within your organization to leverage your RTLS solution
7. Ensure your maps, location names, asset names, and user roles are logically organized
8. Pay attention to training – make it fun and keep it up
9. Leverage an enterprise-class RTLS business intelligence solution to provide deep and flexible data analysis for continuous process improvement
10. Provide regular updates on hard-dollar ROI improvements and the ongoing value of the RTLS solution to both executives and end-users

Here is a link to download the whitepaper, which describes each success factor:

Please share what has worked (or not) for you.
Joanna Wyganowska, PMP

May 30

A Welcome Message from the New President and CEO

Shane Waslaski, President and CEO


May 30, 2014

Intelligent InSites is made up of modern day pioneers. We are mobilizing the creativity, innovativeness and tenacity of our team and our partners to change the face of healthcare delivery. Through real time tracking and operational intelligence, our solution is returning the focus of healthcare to healing and it is why I am so pleased to be back in the healthcare industry leading Intelligent InSites.

Here is what we know is happening:
• The healthcare industry is about to change more and change more rapidly in the next 5 years than it has in the last 25 years.
• While public policy may hasten the need for healthcare transformation, it will not provide the solution to the pervasive inefficiency ailing this industry.
• The improvement of healthcare delivery will be driven by solutions, precisely like our operational intelligence solution, which drive out waste and enhance efficiency and put the right people and resources in the right position at the right time.
• Sensing technology, the rapid distillation of data, and true business intelligence systems are the solution.

Our Intelligent InSites solution can and will reconnect doctor and nurse to patient, giving them the time and the information needed to provide the best care possible.

I am looking forward to connecting with you over the next few weeks and I hope to meet you in person in September at our InSites Build 2014.

Finest regards,
Shane Waslaski
President and CEO
Intelligent InSites

May 23

Welcome Shane Waslaski – the new President and CEO of Intelligent InSites

Doug Burgum, Executive Chairman, Board of Directors


May 23, 2014

I would like to welcome Shane Waslaski to the Intelligent InSites team as our new President and CEO.

In our search for the next leader of Intelligent InSites, we sought a seasoned and dynamic executive with an exceptional understanding of healthcare operations. Shane brings the ideal blend of proven leadership, customer focus, and operational intelligence, along with a breadth of expertise in lean principles and efficient healthcare delivery models.

Shane brings a proven leadership background in complex operations across the healthcare, manufacturing, infrastructure, and transportation industries, and he has served in various executive roles throughout his career, including President, CEO, COO, and Senior Vice President.

Most recently, Shane was President of Varistar, where he led a manufacturing and infrastructure business portfolio with 1,600 employees and revenues of more than $500M. Varistar is a management and holding subsidiary of Otter Tail Corporation (NASDAQ: OTTR), where he also served as a corporate officer and Senior Vice President.

Prior to these roles, Shane held operational leadership positions in healthcare delivery organizations and consulted for a wide range of healthcare customers, including hospitals, clinics, and insurers.

As I transition my interim President and CEO duties to Shane, I will remain deeply engaged with Intelligent InSites as Executive Chairman of the Board.

Welcome Shane!

Doug Burgum,
Executive Chairman, Board of Directors
Intelligent InSites

May 13

Staying in the Know with the Patient Care Delivery Progress

Marnie Lange, Customer Needs Strategist

May 13th, 2014


I recently had a personal experience that exemplified the importance of automatically-generated and automatically-collected data in healthcare. Last week, I accompanied a loved one to a surgical procedure. When we checked in, I was handed a card with a number on it; the number indicated him in a de-identified way. Along with the number there was a legend that identified the stages he would be going through. The legend was color coded and indicated the following milestones: Pre-Op, Intra-Op, In Surgery, Surgery Ending/Closing, Post Op, and Recovery. In the waiting room was a large view screen with his number in the corresponding color to his current milestone.

As a concerned loved one I sat in the waiting room gazing up at the screen so that I could track his progress along his surgical journey, anxiously awaiting him to move to the next stage. About 45 minutes after the screen listed him as “in surgery,” I decided I needed a soda and was going to walk to the gas station next door to get one. I figured I was safe as he had only been listed as “in surgery” for a fraction of the time that the surgeon said the surgery would take. He also had to go through the “closing/ending” milestone as well as the “Post Op” milestone before I could I join him in recovery. So I was off to get my soda, confident I would be back in plenty of time.

As I was walking out the door of the clinic however, a nurse caught me and said- “Marnie?” “He’s in recovery and ready to see you.”

Um…what? “But your view board said he was still in surgery,” I replied.

She responded by giggling and saying, “We get so busy we don’t have time to get in to the system and keep that view board up to date. We try, but taking care of our patients is our first priority.”

Since I have been a clinician, I’ve been in her shoes, and I know exactly what she means. We put our patients first, and often that means we don’t have time for anything else, including keeping patients’ families up-to-date with what is going on with their loved ones.

That’s why I am super excited that more and more healthcare organizations take advantage of technologies that simplify the communication process between the patient, care providers, and patient’s family.

The solution that we developed at Intelligent InSites automatically monitors patients’ movements, providing a real-time view of what is happening with the patient at every stage of the care delivery process. The patient’s family and friends are now able to receive automated and customized status updates to their mobile phones, message boards in the waiting rooms, and to the communication devices given to them at the patient check-in.

So today, regardless if you are waiting in a family room or you are on your way to grab a soda, you can stay in the know!

May 08

Discover Best Practices for RTLS and RFID Success in Healthcare

Shelly Schulz, RN , Learning & Development Manager

May 8, 2014


We invite you to join our upcoming webinar on May 21, 2014, at noon CT, to learn how to ensure a successful deployment of a real-time location system (RTLS) to deliver ongoing process improvement, better care, and reduced costs.

During this webinar, we will share answers to questions like ‘How do I prepare my organization for the change?’ or ‘How do we pick the right things to tag and manage with our RTLS solution?’ and ‘What types of real-time data should be collected and analyzed to deliver ongoing process improvement, better care, and reduced costs?’

Attend this webinar to discover important preparation tasks and baseline activities before starting the implementation process and best practices for successful implementation of an RTLS solution. You will also hear tips on managing the continuous process improvement and the hard-dollar ROI that can be achieved.

Here is a link to register:

Hope you can join us!

Apr 29

Chris Lerum Joins InSites Team as the Vice President of Services

Tom Schneider, Chief Administrative Officer


April 29, 2014

We are very pleased to share with you that Chris Lerum has joined our team as the Vice President of Services.

Chris comes to Intelligent InSites from Microsoft where he worked as a Senior Director of Global Partner Services. In his leadership role at Intelligent InSites he will focus on creating a world class services organization supporting Intelligent InSites’ vision to transform healthcare operations and patient care delivery, with real-time operational intelligence.

Chris holds a B.S degree in accounting from the University of North Dakota and joined Great Plains in 1991, and was with Microsoft since its acquisition of Great Plains in 2001. In his most current role at Microsoft, Chris leads the commercial Global Partner Services business serving those Microsoft partners that have enrolled in the Microsoft Partner Network program.  Working across the Microsoft Services global leadership team, he focuses his energies on fine tuning global processes, driving global adherence and consistency, and ensuring partner satisfaction.

Welocome Chris!

Category:  News  |  Tags: 

Apr 16

HCA Invests in Operational Intelligence

Marcus Ruark, Vice President of Products and Strategy


April, 16, 2014

It is with great excitement that we announce that HCA, the world’s largest for-profit operator of healthcare facilities, has made a strategic investment in Intelligent InSites.  HCA operates over 160 hospitals and over 100 freestanding surgery centers in the US and the UK.

As part of the investment, Chuck Hall, HCA’s President of National Group, will join the Board of Directors of Intelligent InSites.

A little over one year ago, I had the great pleasure to announce, in this blog, the news that the Department of Veterans Affairs selected Intelligent InSites’ software for deployment across their 150+ VA Medical Centers.  And most recently, in February, we were thrilled to announce that Sanford Health, the nation’s largest rural healthcare provider, selected Intelligent InSites for enterprise-wide deployment.  We are truly humbled AND inspired to have the opportunity to serve these visionary healthcare systems.

Marcus Ruark
Vice President of Products and Strategy

Apr 08

Dan Schulz Joins InSites Team as Vice President of Engineering

Tom Schneider, Chief Administrative Officer


April 8, 2014

We are very pleased to share with you that Dan Schulz has joined our team as Vice President of Engineering. Dan brings extensive experience leading software engineering teams, most recently at Appareo Systems in Fargo. Dan also was co-founder and VP of Engineering at Be-At-Home (now part of Echelon), and led Research and Engineering teams at Great Plains Software, IBM, and Mayo Clinic. Dan brings with him a great set of skills, including delivering predictable and high-quality release cycles, managing the communication of engineering milestones to all stakeholders, and mentoring team members for personal and career growth. Dan grew up on a farm outside of Edgeley, ND. He graduated from Jamestown College with a B.A. in Computer Science and Chemistry. He and his wife Shelly live in Fargo and have one son, Zac.

Dan says “I am extremely happy to be part of the company, and to be working in a team that develops and delivers superior solutions that provide profound improvements for our customers—building a great company, with a great culture, in the process.”

Our Executive Chairman and Interim CEO – Doug Burgum – states “It is fantastic for us that we have recruited a leader of Dan’s experience, passion, and vision, and it’s great validation of our solution and the value that we are providing to our customers. It means that we are well-positioned to take on the challenges of scaling our business, as we expand our customer base and continue to innovate on our industry-leading solutions.”

Welcome Dan!

Category:  News  |  Tags: 

Apr 04

Save the Date for InSites Build 2014!

Joanna Wyganowska, MBA, PMP, Director of Marketing


April 4, 2014

Save the date for our annual industry event – InSites Build 2014 – September 22-24, 2014, in Fargo ND!

What is InSites Build?
InSites Build is about big ideas, collaboration, and genuine connections. We’ve created a think tank of healthcare providers, analysts, consultants, and tech innovators for an opportunity to really change the way healthcare operates.

See the highlights from InSites Build 2013

Join us for an open dialog on embracing technology to drive down the cost of healthcare while improving the quality of care and enhancing the patient experience.

If you would like to receive updates about InSites Build 2014 – send us your contact info to

Hope to see you there!
Joanna Wyganowska