Improve emergency department patient flow to increase throughput, safety, and patient satisfaction.

Efficient patient flow in the emergency department has become even more critical as today’s ER’s continue to face overcrowding, long wait times to see an emergency care provider, and sometimes even longer hold times prior to inpatient admitting.

With the power of location-based intelligence, InSites for Emergency Departments patient flow software gives you automated visibility into the flow of patients and staff throughout the emergency department (ED). With live data on each stage of care, you can identify bottlenecks before they create delays. Real-time data and historical reports showing duration of care milestones give you objective before-and-after data needed to continually make and measure process improvements.


“We are able to budget and proactively manage our staffing patterns based on cutting out processes that only delayed care. This allows us to make better, informed decisions because we have data that is real-time.”

Improve care coordination

In the emergency department, multiple staff interact with each patient. Visibility into the location and status of staff – including knowing who is in the room with the patient at any moment in time – helps streamline care coordination and improve communication. Context around daily patient throughput staff planning and accurate timestamps of key intervals can lead to more efficient processes.

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Improve patient access

Improved patient flow leads to improved patient throughput. When your ED can more efficiently treat patients, more patients can be seen. Your department will experience fewer hospital diversions. And because visits to the ED correlate to the number of inpatient stays and future outpatient visits, improving flow in your ED will also have a direct impact to facility financial performance.

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Reduced patient waiting

The average patient spends two hours in the ED. And long waits can lead to an increase in Left Without Being Seen rates (LWBS), also known as Left Without Treatment (LWOT). With visibility into individual patient wait times – and by acuity – the right patients are seen at the right time and wait time is reduced.

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Create a safer environment

Visibility into the location of patients or staff means staff can easily be located if assistance is needed in the care of a patient, or if an incident of violence occurs within the department. In the event of a contagious outbreak, patients, staff and even equipment that may have been potentially exposed can be automatically.

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Transform data into a visual workplace.

The InSites for Emergency Department software solution is built with an open technology platform that seamlessly integrates with your healthcare IT systems. Data from EHR, mobile communication, building and real-time location (RTLS) systems is automatically collected and processed, transforming it into a visual workplace for caregivers and staff – and adding context into every patient’s visit.

The ED Patient Flow Dashboard can be added to a standard InSites for Emergency Department solution to provide at-a-glance insight into the department’s performance against key metrics:

  1. Average door to doctor time
  2. Average door to disposition
  3. Patient totals by time of day and acuity


“This transformation requires collaboration with many different teams within the organization and does not stop when the technology is installed.”

Mark Waind, CIO – Altru Healthy System and President North Dakota HIMSS Chapter

See the entire ED picture

InSites for Emergency Departments’ business intelligence tools give you visibility to monitor and understand factors affecting overall performance. Through advanced reporting and visualization tools, you can view current or historical data to analyze trends, identify opportunities for operational improvements and report on key performance indicators.

Patient Flow Trend Report

By reviewing data over time, trends and patterns in patient throughput metrics can be identified. Filtering to specific key intervals creates an opportunity for targeted improvement.

ED Hold Time Report

Which unit’s patients are being admitted to and the associated hold time by unit provides insight into the efficiency of the admission process. Delays in the admission process have negative downstream impacts on emergency department flow as well as patient satisfaction.