Operational Intelligence in Healthcare | Academic Medical Center
Operational Intelligence in Healthcare
How a Leading Academic Medical Center Leverages Real-Time Technologies to Optimize Resources and Streamline Workflows
As a leading academic medical center in the US, their goals is to provide the best quality patient and family-centered care to improve the health of those who live in the communities they serve, and to do this more efficiently and effectively to lower medical costs. One of the key initiatives is to use real-time technologies coupled with process improvements to optimize resources, streamline workflows, and assist in creating the “Ultimate Patient Experience.”
In order to meet this strategic objective, the medical center established the Office of Enterprise Visibility. This office is responsible for the implementation of processes, supporting technologies, driving Service Excellence, Patient Safety and Satisfaction, Operational Excellence and Efficiency, and the Transformation of Healthcare Delivery.
This organization has successfully implemented more than 50 use cases leveraging real-time location data. These use cases include asset management, temperature monitoring, wait-time management, infection control, patient/staff locating, milestones of care, and many more. Achieving breadth and depth of use cases was enabled through the execution of a specific vision and multi-year plan along with an enterprise-grade operational intelligence platform. The platform’s API’s are continually utilized to develop additional integrations and several additional high-value applications.
It is extremely rewarding to see our staff so engaged with technology. Every day they come up with new and innovative ideas on how to use sensory data to provide the ultimate patient experience.”
– VP Clinical Operations, Academic Medical Center
The value of leveraging operational intelligence has been both measurable and sustainable. In just 34 months, the medical center realized more than $8 million in value:
- $970,000 per year by automating temperature monitoring processes
- $2M per year in staff productivity
- $3.5M savings by eliminating redundant equipment purchases and avoiding unnecessary costs
The staff also fully embrace the value of technology and incorporate it into their daily operations.