New Staff and Patient Experience | Texas Health

A New Staff and Patient Experience

How Texas Health Harris Methodist Hospital Alliance Uses Technology to Improve Operational Efficiency and Patient Satisfaction


Even before Texas Health Harris Methodist Hospital Alliance first opened its doors, its real-time location system (RTLS) was up and running. As part of Texas Health Resources, this new Fort Worth facility was slated as a testing ground for the rest of the Texas Health Resources (THR) system, serving as a showcase of technology and best practices.

“We knew that to improve the experience for patients, family members, caregivers, and physicians, we needed to take advantage of automatically collected location data while working to eliminate manual data entry,” said Winjie Miao, President of Texas Health Alliance. “This would help give staff more time at patients’ bedside, streamline hand-offs between departments, and provide us with more reliable, actionable data.”


The operational intelligence platform from Intelligent InSites automatically collects and processes data, and then delivers it to the right people at the right time to speed decisions, prevent delays, and reduce costs.

“Using the InSites RTLS solution for asset tracking and patient flow gives us access to an enormous amount of location and status data, so our priority was to avoid being data rich but information poor,” explains Clint Abernathy, Professional Services Officer at Texas Health Alliance. “That is why we chose a solution that includes easy-to-use reporting and enterprise-grade analytics.”

With location-based intelligence, staff can quickly locate medical equipment, giving them more time to spend delivering quality care. Patients’ family members and friends receive automated messages to keep them informed of progress of their loved-ones while in the hospital, providing a better family and patient experience. Safety and satisfaction also are significantly increased because staff can see at a glance each patient’s location and how long they’ve been there. This capability prevents patients from getting lost in the hospital or waiting too long to be seen.

In addition, the InSites solution helps Texas Health Alliance better manage potential exposure to infectious illnesses. Using InSites, staff can quickly view an accurate list of all staff members, patients, and medical equipment that have been within the vicinity of an infectious person.

The leadership team at Texas Health Alliance also formed a new Mission Control team whose charter is to leverage the InSites solution to analyze the type of medical asset, and when and where it is being used, so they can predict what will be needed and get it to the caregiver before it’s even requested. This allows them to optimize the utilization of existing medical equipment. Additionally, it maximizes caregivers’ value-added time with patients and allows nurses to practice at the top of their license.

“What is exciting about using InSites is that the more we use it, the more people and things we track – the more critical questions it is generating,” says Kathi Cox, CPHIMS, Project Consultant at Texas Health Alliance. “The InSites solution not only helps us to methodically understand our processes but it also provides us a way to examine if the changes work. We see it as an indispensable tool for continuous process improvement.”

Customer Profile

Opened in 2012, Texas Health Alliance is a 70-bed hospital in the Fort Worth area. Texas Health Harris Methodist Hospital Alliance is one of 103 facilities nationwide to be recognized for operating at the highest level of electronic medical record adoption. They have also earned the Stage 7 Award from Healthcare Information and Management Systems Society (HIMSS) Analytics as an “advanced patient record environment” and is the highest level of the Electronic Medical Record Adoption Model used to track progress at hospitals and health systems.


Software Platform Partner:          Intelligent InSites
RTLS Hardware Partner:             CenTrak



1U.S. Department of Health & Human Services, Agency for Healthcare Research and Quality: Real-Time Location System Tracks Staff, Patients, and Equipment, Reducing Costs, Improving Infection Control and Room Turnaround, and Generating High Satisfaction


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